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- Tasks: Be the friendly face of our community, assisting residents and ensuring smooth operations.
- Company: Join a prestigious residential development in Barking with a welcoming atmosphere.
- Benefits: Enjoy 20 days holiday, health perks, social events, and a pension plan.
- Why this job: Make a real difference in residents' lives while developing your customer service skills.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Flexible working hours with weekends off and opportunities for personal growth.
The predicted salary is between 23400 - 30000 ÂŁ per year.
Join our team as a Resident Services Coordinator in Barking. We’re looking for a friendly, proactive Resident Services Coordinator to be the first point of contact for our residents. You’ll help create a welcoming community environment, assist with day‑to‑day needs, and ensure the smooth running of a prestigious residential development. This is a fantastic opportunity to deliver exceptional customer service while maintaining high standards across the building.
Location: Barking, IG11
Annual Salary: ÂŁ27,000
Hours/Working Pattern: 10am-6pm - Saturday, Sunday, Tuesday, Wednesday & Thursday (Monday & Friday Off)
What You’ll Do:
- Greet residents and visitors warmly, ensuring they feel welcome.
- Support residents with queries, maintenance issues, and emergencies.
- Assist with move‑ins and move‑outs, parcel handling, and key management.
- Promote community engagement and encourage use of communal spaces.
- Carry out building checks, report faults, and support health & safety compliance.
- Keep records updated and maintain accurate data in our systems.
- Work closely with the wider team to deliver a 5‑star service.
What You’ll Bring:
- Previous experience in customer service, ideally in residential, hospitality, or commercial settings.
- Strong communication and social skills with a positive, “can‑do” attitude.
- Ability to follow routines, complete documentation, and manage tasks efficiently.
- Knowledge of health & safety and contractor management is desirable.
Perks of Joining Us:
- 20 Days + Bank Holidays + Birthday
- Cycle to Work Scheme
- MediCash SmartHealth – Online health services for you and your immediate family.
- Eye Care Vouchers to support your well‑being.
- Perkbox Rewards to enjoy exclusive offers.
- Company Social Events
- Pension Plan
Resident Relations Coordinator - Barking, IG11 employer: Encore
Contact Detail:
Encore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Relations Coordinator - Barking, IG11
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the residential development and its community. This will help you connect with the team and show that you're genuinely interested in creating a welcoming environment for residents.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle resident queries or emergencies. Role-playing these situations can boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Show off your communication skills! During the interview, be friendly and approachable. Use clear language and maintain eye contact to demonstrate your positive attitude and ability to engage with residents effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Resident Relations Coordinator - Barking, IG11
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and proactive nature that fits perfectly with our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in customer service. Mention any past roles where you've created a welcoming environment or handled resident queries – it’ll make you stand out!
Show Your Enthusiasm: We love candidates who are genuinely excited about the role! In your application, express why you’re interested in being a Resident Services Coordinator and how you can contribute to creating a fantastic community.
Apply Through Our Website: To make sure your application gets to us quickly and easily, apply directly through our website. It’s the best way for us to see your application and get you on board as soon as possible!
How to prepare for a job interview at Encore
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Resident Services Coordinator. Familiarise yourself with the key tasks like greeting residents, handling queries, and promoting community engagement. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Customer Service Skills
Since this position is all about delivering exceptional customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think about situations where you resolved issues or created a welcoming environment, as these will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, such as a maintenance emergency or a resident complaint. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure. This will show that you're proactive and ready for anything!
✨Engage with the Team Spirit
Highlight your ability to work closely with a team to deliver a 5-star service. Share examples of how you've collaborated with colleagues in previous roles, and express your excitement about contributing to a positive community atmosphere. This will demonstrate that you’re not just a lone wolf but a team player who fits into their culture.
