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- Tasks: Join us in delivering amazing events by setting up and operating AV equipment.
- Company: Dynamic company with a commitment to diversity and inclusion.
- Benefits: Private healthcare, employee recognition, and a clearly defined career path.
- Why this job: Be part of exciting events in top venues while using state-of-the-art technology.
- Qualifications: Experience in AV or live events is a plus; customer service skills are essential.
- Other info: Opportunities for global experiences and professional growth await you.
The predicted salary is between 22000 - 28000 £ per year.
£26,000 to £28,000 (dependent on experience)
Company Benefits for an AV Technician:
- Private Healthcare after 12 months of continuous service
- Employee supported volunteering
- Enhanced family leave provisions
- Perkbox and Employee assistance Programme
- Company sick pay
- Employee recognition scheme
- Generous employee referral scheme
- Clearly defined Career path (and all the important support along the way)
- Access to state-of-the-art technology
- Global presence and opportunities worldwide
- Long Service Programme
Your area of responsibility as an AV Technician:
Working in some of the best venues and hotels in the UK you will play an integral part in the planning, preparation of some amazing events and will be responsible for the delivery and set up from small meetings through to large scale productions.
Equipment Operation
- Assist in cleaning, testing, maintaining, prepping and repairing equipment prior to an event
- Drive Results - Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audio-visual equipment as listed in the technical qualifications section.
- Troubleshoot technical issues and resolve problems quickly as they arise.
Do the Right Thing
- Complies with all Company security and safety measures.
- Adhere to health and safety regulations and wear appropriate PPE.
- Report all health and safety issues to the HSE Manager or Project Manager onsite.
- At times the technicians will work as part of a team on larger scale projects.
Customer Service
- Deliver World Class Service - Strives to exceed the expectations and needs of internal and external customers.
- Values People - Maintains a positive relationship with all clients through effective communication.
- Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
- Monitors events and checks in on customers throughout the day.
- Understands and fosters the hotel/venue/client relationship.
Technical Ability
- Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
- Handles equipment challenges and changes in a timely and professional manner.
Systems Knowledge
- Do the Right Thing - Understands company processes, follows procedures and completes systems entry and paperwork accurately.
- Uses the equipment sheets to determine the equipment scheduled for set up and for strike.
- Interacts with other staff and outside vendors for equipment.
- See the Bigger Picture - Increases revenue by utilising floor up-selling techniques.
- Works with clients to finalise invoices.
What you bring with you as an AV Technician:
- Previous experience within the Service and Hospitality industry would be preferable.
- Previous experience in AV / Live events would be preferred.
- Previous experience of audio visual experience, or equivalent in an educational environment would be beneficial.
Our promise to you: Encore strives to create workplaces that reflect the communities in which we work and live, and where every individual has a full sense of belonging. Our commitment to diversity, equity and inclusion fuels innovation, collaboration, expertise and excellence, while connecting us more closely to our customers.
AV Technician employer: Encore
Contact Detail:
Encore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AV Technician
✨Tip Number 1
Network like a pro! Reach out to people in the AV and events industry, attend local meetups or workshops, and don’t be shy about asking for advice or job leads. You never know who might have the inside scoop on an opening!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your previous AV work, including photos or videos of events you've worked on. This will give potential employers a taste of what you can bring to their team.
✨Tip Number 3
Prepare for interviews by researching the company and understanding their values. Be ready to discuss how your experience aligns with their needs, especially in delivering world-class service and troubleshooting technical issues.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace AV Technician
Some tips for your application 🫡
Show Your Passion for AV: When you're writing your application, let your enthusiasm for audio-visual technology shine through! We want to see that you’re not just looking for a job, but that you genuinely love what you do and are excited about the events you'll be part of.
Tailor Your Experience: Make sure to highlight any relevant experience you have in the service and hospitality industry, especially if it involves AV or live events. We appreciate when applicants connect their past roles to the responsibilities outlined in the job description.
Be Clear and Concise: Keep your application straightforward and to the point. We value clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Encore
✨Know Your Gear
Familiarise yourself with the audio-visual equipment mentioned in the job description. Be ready to discuss your experience with specific tools and techniques, as well as any troubleshooting you've done in the past. This shows you’re not just a techie but someone who can handle real-world challenges.
✨Showcase Your Customer Service Skills
Since this role involves interacting with clients and ensuring their needs are met, prepare examples of how you've provided excellent customer service in previous roles. Think about times when you went above and beyond to ensure a successful event or resolved a client issue swiftly.
✨Understand Health and Safety Protocols
Brush up on health and safety regulations relevant to AV work. Be prepared to discuss how you’ve adhered to safety measures in past roles, and demonstrate your commitment to maintaining a safe working environment. This will show that you take your responsibilities seriously.
✨Teamwork Makes the Dream Work
This position may require collaboration with other technicians and staff. Think of examples where you successfully worked as part of a team, especially in high-pressure situations. Highlight your communication skills and how you contribute to a positive team dynamic.
