AV Technician

Overview

Location: London, UK

Salary: £26,000 to £28,000 (dependent on experience)

London, UK

Encore is seeking an AV Technician to join in delivering events across venues and hotels in the UK. You will be involved in planning, preparation, delivery and setup from small meetings to large-scale productions, supporting a range of events.

What we offer

• Enhanced family leave provisions
• Perkbox and Employee Assistance Programme
• Company sick pay
• Generous employee referral scheme
• Clearly defined career path and support along the way
• Access to state-of-the-art technology
• Global presence and opportunities worldwide
• Long Service Programme
• Private healthcare
• Employee supported volunteering
• Employee recognition scheme

Your area of responsibility as an AV Technician

Working in some of the best venues and hotels in the UK, you will play an integral part in the planning, preparation and delivery of events, from small meetings through to large-scale productions.

Equipment Operation

• Assist in cleaning, testing, maintaining, prepping and repairing equipment prior to an event
• Drive results by ensuring flawless event execution through accurate and timely setup, operation, and breakdown of basic audio-visual equipment
• Troubleshoot technical issues and resolve problems quickly
• Comply with all company security and safety measures
• Adhere to health and safety regulations and wear appropriate PPE
• Report health and safety issues to the HSE Manager or Project Manager onsite
• Occasionally work as part of a team on larger projects

Customer Service

• Deliver world-class service and strive to exceed client needs
• Maintain positive relationships with clients through effective communication
• Meet with on-site guests to ensure needs are met and equipment setup is working properly
• Monitor events and check in on customers throughout the day
• Foster the hotel/venue/client relationship

Technical Ability

• Understand technical aspects of the job and demonstrate basic operational ability to troubleshoot and solve equipment/software issues
• Handle equipment challenges and changes in a timely and professional manner

Systems Knowledge

• Follow company processes, complete systems entry and paperwork accurately
• Use equipment sheets to determine scheduled equipment for setup and strike; liaise with staff and vendors
• Utilise up-selling techniques to increase revenue
• Work with clients to finalize invoices

Requirements

• Previous experience within the service and hospitality industry is preferable
• Previous experience in AV / live events is preferred
• AV experience or equivalent work in an educational environment would be beneficial

Our promise to you

Encore strives to create workplaces that reflect the communities in which we work and live, with a strong commitment to diversity, equity and inclusion that fuels innovation and excellence.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Design, Art/Creative, and Information Technology

Industries

• Events Services

Referrals increase your chances of interviewing at Encore.

Seniority level, Employment type, Job function, and Industries are listed for informational purposes.

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