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AV Operations Manager
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Encore
AV Operations Manager

AV Operations Manager

London Full-Time 35000 - 38000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Manage AV operations and ensure smooth daily functioning.
  • Company: Join a forward-thinking company focused on innovation and employee well-being.
  • Benefits: Enjoy private healthcare, enhanced family leave, and a supportive volunteering programme.
  • Why this job: Be part of a dynamic team with access to cutting-edge technology and clear career progression.
  • Qualifications: Experience in AV operations is preferred; passion for technology is a must.
  • Other info: Competitive salary and generous employee referral scheme available.

The predicted salary is between 35000 - 38000 £ per year.

Job Details

Description

AV Operations Manager

London, UK

£35,000 to £38,000 (dependent on experience)

Your perspective:

  • Private Healthcare
  • Employee supported volunteering
  • Enhanced family leave provisions
  • Perkbox and Employee assistance Programme
  • Company sick pay
  • Employee recognition scheme
  • Generous employee referral scheme
  • Clearly defined Career path (and all the important support along the way)
  • Access to state-of-the-art technology
  • Global presence and opportunities worldwide
  • Long Service Programme

    • Your area of responsibility:

    Working in some of the best venues and hotels in the UK you will play an integral part in the planning, preparation of some amazing events and will be responsible for the delivery and set up from small meetings through to large scale productions.

  • Main point of contact for clients on a day-to-day basis to ensure customer expectations and requirements are fulfilled.
  • Along with the technicians you will prepare, rig and de-rig equipment prior to events within the hotel/venue and be available on-site for ad hoc technical issues.
  • Pro-actively contact clients well in advance of their event to develop and build sales potential, interpret technical solutions, arranging meetings where necessary to establish their requirements.
  • Build, establish and maintain a portfolio of standard set designs/visuals enabling the client to visualise the possibilities for a particular room.
  • Maximising sales potential by up-selling services at every opportunity with the view of increasing turnover, i.e. increasing the different elements involved within conferences and events e.g. production, video editing etc.
  • Participates in capture rate discussions and suggests ways to capture lost business.
  • Monitors sales files to review upcoming groups and to ensure that sales processes are followed.
  • Foster good relations with all sales team members to maximise new leads. Educate the team in terms of all services and introduce incentive schemes to encourage the team to distribute potential sales leads.
  • Develop a database of clients who have visited the hotel/venue. Proactively correspond with clients after their event to pursue future business. Gain feedback on performance to improve on service.
  • Ensure all areas of responsibility are within budget parameters and to negotiate preferential rates. Utilise all in-house services before out-sourcing i.e. crew & equipment. Be aware of turnover targets and actively strive to increase revenue.
  • In conjunction with hotel team/Sales & Marketing in London, develop sales and marketing literature specific to the hotel/venue, to increase awareness and build exposure.
  • Report to the hotel/venue and attend weekly staff meetings within the hotel/venue to ensure that communication does not break down at any stage.
  • Cultivate good relations with all hotel/venue staff, i.e. sales team, banqueting team and front of house.
  • Creates development plans with hotel teams to improve service levels. Addresses and provides solutions for concerns or complaints communicated by the Hotel or customers.
  • Foster good relations with all of the London team and all sites (particularly London) to ensure that full back-up support is provided from front of house/warehouse.
  • Attend regular meetings with the London office to ensure that all delegated duties are carried out effectively and efficiently, meeting all deadlines and objectives.
  • Create and standardise information systems where by the local London office can clearly see equipment movements and requirements within the hotel, including quotations and turnover reporting.
  • Develop dry hire shows and large scale events with involvement in the tender process and pre-production for new/existing clients and ensure that implementation of the project is handled by the appropriate parties, i.e. utilise Event Producers on a consultancy basis as required.
  • Build long-term customer loyalty by converting on-off Hotel corporate clients events to established client accounts,
  • Monitor competitor activity of production companies using the Hotel and where possible approach clients with the view of targeting for future activity.
  • Delegate technical responsibility to on-site technician, ensuring all duties are achieved within the deadline.
  • Ensure good use of technician’s time by managing shift basis effectively and offering this resource to sister hotels.

    • What you bring with you:

  • High School Diploma, Mathematics and English GCSE or equivalent is preferred.
  • Strong AV / live events experience would be preferred
  • Previous experience within the Service and Hospitality industry would be preferable.
  • Previous experience of audio visual experience, or equivalent in an educational environment would be beneficial.

    • Our promise to you:

    Encore strives to create workplaces that reflect the communities in which we work and live, and where every individual has a full sense of belonging. Our commitment to diversity, equity and inclusion fuels innovation, collaboration, expertise and excellence, while connecting us more closely to our customers.

    Qualifications

    Skills

    Behaviors

    :

    Motivations

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    Education

    Experience

    Licenses & Certifications

    AV Operations Manager employer: Encore

    As an AV Operations Manager in London, you will join a dynamic team within the private healthcare sector that prioritises employee well-being and professional growth. With benefits such as enhanced family leave provisions, a clearly defined career path, and access to state-of-the-art technology, we foster a supportive work culture that values your contributions and encourages volunteering. Our commitment to employee recognition and generous referral schemes makes us an excellent employer for those seeking meaningful and rewarding employment.
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    Contact Detail:

    Encore Recruiting Team

    View Encore Profile

    StudySmarter Expert Advice 🤫

    We think this is how you could land AV Operations Manager

    ✨Tip Number 1

    Familiarise yourself with the latest AV technologies and trends. Being knowledgeable about state-of-the-art equipment and software will not only impress us but also show your passion for the role.

    ✨Tip Number 2

    Network with professionals in the AV industry. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities within our company.

    ✨Tip Number 3

    Demonstrate your leadership skills by sharing examples of how you've successfully managed teams or projects in the past. We value candidates who can lead and inspire others in a fast-paced environment.

    ✨Tip Number 4

    Research our company culture and values. Understanding what we stand for will help you align your responses during interviews and show that you're genuinely interested in being part of our team.

    We think you need these skills to ace AV Operations Manager

    Audio-Visual Equipment Management
    Technical Troubleshooting
    Project Management
    Team Leadership
    Budget Management
    Communication Skills
    Event Coordination
    Customer Service
    Problem-Solving Skills
    Time Management
    Health and Safety Compliance
    Training and Development
    Adaptability
    Attention to Detail

    Some tips for your application 🫡

    Understand the Role: Take time to thoroughly read the job description for the AV Operations Manager position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.

    Tailor Your CV: Make sure your CV highlights relevant experience in AV operations or management. Use specific examples that demonstrate your skills and achievements related to the role.

    Craft a Compelling Cover Letter: Write a cover letter that connects your background to the job requirements. Mention why you're interested in the position and how you can contribute to the company's success.

    Highlight Relevant Skills: In both your CV and cover letter, emphasise skills that are particularly relevant to the AV industry, such as project management, technical expertise, and team leadership.

    How to prepare for a job interview at Encore

    ✨Showcase Your Technical Knowledge

    As an AV Operations Manager, you'll need to demonstrate a solid understanding of audio-visual technology. Be prepared to discuss specific equipment and software you've worked with, and how you've successfully managed AV projects in the past.

    ✨Highlight Your Leadership Skills

    This role likely involves managing a team, so it's crucial to showcase your leadership abilities. Share examples of how you've motivated and guided teams in previous positions, and how you handle conflicts or challenges within a group.

    ✨Prepare for Scenario-Based Questions

    Expect to face scenario-based questions that assess your problem-solving skills. Think about potential challenges in AV operations and how you would address them. This will show your ability to think on your feet and make sound decisions under pressure.

    ✨Research the Company Culture

    Understanding the company's values and culture is key. Familiarise yourself with their approach to employee support and development, as well as their commitment to innovation in AV technology. This knowledge will help you align your answers with what they value most.

    AV Operations Manager
    Encore
    Location: London
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    • AV Operations Manager

      London
      Full-Time
      35000 - 38000 £ / year (est.)
    • E

      Encore

      50-100
      View Encore Profile
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