At a Glance
- Tasks: Lead the setup and operation of audio-visual systems for live events.
- Company: Dynamic company with a global presence and innovative technology.
- Benefits: Private healthcare, enhanced family leave, and generous employee referral scheme.
- Other info: Clear career path with mentorship and opportunities for growth.
- Why this job: Join a team that values creativity and delivers world-class service at exciting events.
- Qualifications: 4+ years in audio-visual tech and strong customer service skills required.
The predicted salary is between 30000 - 35000 € per year.
Salary: Around £30,000-£35,000 (depending on experience) London, UK
Position Overview
The Technical Specialist is a lead point of contact responsible for the planning, set up and operation of small to large-scale audio‑visual systems for live events while ensuring the utmost in client satisfaction. The position often requires the individual to act as a team leader for the onsite departmental teams, planning department resources and contributing towards department improvements. There may also be occasions where the individual may be required to deputise for the Technical Manager/Group Head. This position reports to the Technical Manager relevant to the department.
Company Benefits
- Private Healthcare
- Employee supported volunteering
- Enhanced family leave provisions
- Perkbox and Employee assistance Programme
- Company sick pay
- Employee recognition scheme
- Generous employee referral scheme
- Clearly defined Career path (and all the important support along the way)
- Access to state‑of‑the‑art technology
- Global presence and opportunities worldwide
- Long Service Programme
Key Job Responsibilities
Equipment Operation
- Drives Results - Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section. Troubleshoots technical issues and resolves problems quickly as they arise.
- Do the Right Thing - Complies with all Company security and safety measures. Reporting all health and safety issues to the HSE Manager, line manager or Project Manager onsite. Ensures equipment is secure from theft and/or damage when in use.
Customer Service
- Deliver World Class Service - Provides excellent service and strives to exceed the expectations and needs of internal and external customers. Maintains a positive relationship with all clients through effective communication.
- See the Bigger Picture - Collaborates with internal team on event solutions pre event and during event to ensure the best possible customer satisfaction. Understands and fosters the hotel/venue/client relationship.
Training/Staff Development
- Values People - Creates an atmosphere that fosters the development of technical and leadership skills in other employees. Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.
Event Supervision
- Performs advanced work (pre/during/post event) with operations team members. Supervises and directs other technicians during an event.
Equipment Maintenance
- Assists team with proper preparation, security, storage, transportation, and maintenance of equipment. Performs inventory and forecasting of equipment needs.
Local/Regional Deputising
- See the Bigger Picture – Take ownership of local/regional department running allowing Technical Manager/Group Head to focus more on their day‑to‑day tasks.
- Drives Results – Assist with training and coaching enabling junior members of staff to perform their duties to the best of their ability. Take ownership of department related activities and tasks from a local/regional level if different to Technical Manager/Group Head.
Job Qualifications
- 4+ years of field experience in speciality (Audio) area is required.
- 3-5 years of customer service or hospitality experience is preferred.
- Ability to interact professionally and effectively with a diverse workforce, customer base and senior level management.
- Experience with project management of multiple tasks/initiatives.
- Strong customer, client and co‑worker interface experience and abilities.
Competencies
- Ownership
- Hospitality
- Professionalism
- Responsiveness
- Safety Conscious
- Develops Talent
- Tech Savvy
- Manages Complexity
- Ensures Accountability
- Instills Trust
Audio Visual Technical Lead employer: Encore
As an Audio Visual Technical Lead in London, you will join a dynamic team that prioritises employee growth and satisfaction, offering a clearly defined career path alongside access to cutting-edge technology. Our supportive work culture fosters collaboration and mentorship, ensuring you thrive in your role while enjoying benefits like private healthcare and enhanced family leave provisions. With a global presence, this position not only allows you to excel in your technical expertise but also provides opportunities for meaningful contributions to live events that delight clients.
StudySmarter Expert Advice🤫
We think this is how you could land Audio Visual Technical Lead
✨Tip Number 1
Network like a pro! Reach out to industry contacts, attend events, and join relevant groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Showcase your skills! Create a portfolio or demo reel of your best work in audio-visual setups. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to AV tech. Be ready to discuss how you've handled challenges in past roles and how you ensure client satisfaction.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Tailor your application to highlight your experience in leading teams and delivering top-notch service in live events.
We think you need these skills to ace Audio Visual Technical Lead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in audio-visual systems and customer service. We want to see how your skills match the job description, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Technical Skills:Since this role is all about audio-visual tech, make sure to mention any specific equipment or software you’re familiar with. We love tech-savvy candidates who can hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Encore
✨Know Your Tech Inside Out
Make sure you’re well-versed in the audio-visual equipment listed in the job description. Familiarise yourself with the latest technologies and be ready to discuss your hands-on experience with them. This will show that you’re not just a candidate, but a potential asset to their team.
✨Showcase Your Leadership Skills
Since this role involves leading teams, prepare examples of how you've successfully managed projects or mentored others in the past. Highlight your ability to foster a positive environment and develop talent within your team. This will demonstrate that you can take ownership and drive results.
✨Customer Service is Key
Be ready to discuss how you’ve gone above and beyond for clients in previous roles. Share specific instances where you’ve resolved issues or exceeded expectations. This will illustrate your commitment to delivering world-class service, which is crucial for this position.
✨Prepare for Scenario Questions
Think about potential challenges you might face in this role, such as troubleshooting technical issues during an event. Prepare to discuss how you would handle these situations effectively. This will show your problem-solving skills and your ability to stay calm under pressure.
