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- Tasks: Support property management by engaging with residents and coordinating maintenance.
- Company: Encore, a leader in personal and thoughtful residential property management.
- Benefits: Competitive salary, hybrid work model, and extensive training opportunities.
- Why this job: Join a fun team and grow your career in property management.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Opportunity to advance to a property manager role within 12-18 months.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Join to apply for the Assistant Property Manager role at Encore. At Encore, we’re here to make residential property management feel personal, thoughtful, and seamless. Since 2004, our mission has been simple: to deliver an outstanding experience for every customer, with genuine care at the heart of everything we do. We don’t just look after buildings; we look after the people who call them home, treating each property as if it were our own. The Encore culture attracts top talent and industry recognition, including being named Employer of the Year on several occasions. We strive to be the most professional managing agent in the country, fostering communication, collaboration, teamwork, and fun while we work. An inviting environment enables our people to be inspired, learn, and flourish.
The Role
As an Assistant Property Manager, you will be a key member of our Estate Management team, helping to ensure that our communities are well‑maintained and efficiently run. You will support day‑to‑day operations by engaging with residents, coordinating maintenance and repair efforts, and maintaining accurate records and systems. Your role will contribute directly to creating a positive experience for our clients. This role offers fantastic career growth, with the opportunity to step into a property manager position within 12 to 18 months.
What You’ll Be Doing
- Customer Service – Be the first point of contact for residents, handling queries, resolving issues, and keeping communication clear, friendly, and professional.
- Data Management – Keep our property management system (Qube) fully up‑to‑date, ensuring all information is accurate and organised.
- Maintenance Coordinator – Liaise with contractors, manage works orders, and ensure everything is done on time and to a high standard.
- Health & Safety – Ensure all health & safety legislation and company policies are strictly followed, keeping our estates safe and compliant.
- Financial – Help manage budgets, issue purchase orders, and assist with financial reporting to ensure costs stay under control.
About You
You’re passionate about delivering excellent customer service and enjoy building relationships with residents and clients. You’re a natural multitasker, able to manage your time and juggle tasks efficiently. You’ve got experience with systems like databases (Qube knowledge is a bonus) and are confident using Microsoft Office. You communicate clearly and professionally—whether over the phone, in writing, or face‑to‑face. You’ve got experience working with contractors and managing reactive maintenance (if not, you’re ready to learn fast).
What You’ll Bring
- A proactive, solutions‑oriented mindset – you approach challenges with optimism and a focus on finding effective resolutions.
- Strong attention to detail – you consistently deliver high‑quality work.
- A collaborative spirit – you thrive in a team environment and take pride in contributing to shared goals.
Qualifications & Experience
A good standard of education is essential. Property qualifications (e.g., IRPM Part 1) would be an advantage but not essential. Previous experience in customer service and contractor management is desirable.
Why Work With Us?
- Great Team Environment – You’ll be part of a friendly, supportive team that works hard and has fun along the way.
- Growth Opportunities – We believe in helping our people grow. With extensive training and development, you’ll have plenty of opportunities to advance your career.
- Competitive Salary & Perks – We offer a competitive salary, benefits, and a positive workplace culture where your contributions are valued.
Salary: £30,000 per annum. Work model: Hybrid – requirement is 2 days in the office, 2 days from home, and 1 day on site.
Seniority Level: Entry level
Employment Type: Full‑time
Job Function: Sales & Management
Assistant Property Manager employer: Encore
Contact Detail:
Encore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Property Manager
✨Tip Number 1
Get to know the company culture! Before your interview, check out Encore's social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for residents, think of scenarios where you might need to resolve issues. Role-playing these situations can help you feel more confident and prepared during the interview.
✨Tip Number 3
Show off your multitasking abilities! Prepare examples from your past experiences where you successfully juggled multiple tasks. This will demonstrate your ability to handle the day-to-day operations smoothly, just like they expect from an Assistant Property Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining the Encore team. We can’t wait to see your application!
We think you need these skills to ace Assistant Property Manager
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and property management. A friendly tone can make a big difference!
Tailor Your Application: Make sure to tailor your application to the Assistant Property Manager role. Highlight your relevant experience, especially in customer service and contractor management, and how it aligns with our mission of delivering outstanding experiences.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate well-organised information, just like we do in our property management systems!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our fantastic team at Encore!
How to prepare for a job interview at Encore
✨Know the Company Culture
Before your interview, take some time to understand Encore's mission and values. They pride themselves on personal, thoughtful service, so think about how you can demonstrate your own customer service skills and relate them to their culture.
✨Showcase Your Multitasking Skills
As an Assistant Property Manager, you'll need to juggle various tasks. Prepare examples from your past experiences where you've successfully managed multiple responsibilities at once. This will show that you're ready for the fast-paced environment they offer.
✨Familiarise Yourself with Qube
If you have experience with property management systems like Qube, be sure to mention it. If not, do a bit of research to understand its functionalities. Showing that you're proactive about learning new systems can really impress the interviewers.
✨Prepare Questions About Team Dynamics
Since Encore values collaboration and teamwork, come prepared with questions about how the team operates. This shows your interest in being part of a supportive environment and helps you gauge if it's the right fit for you.
