At a Glance
- Tasks: Manage facilities, ensuring safety and cleanliness while supporting residents and overseeing contractors.
- Company: Encore, a leader in property management with a focus on excellence.
- Benefits: Competitive salary, health benefits, annual leave, and a company pension scheme.
- Other info: Great opportunities for career growth and professional development.
- Why this job: Join a dynamic team and make a real difference in residents' lives.
- Qualifications: Experience in facilities management, strong communication skills, and a passion for teamwork.
The predicted salary is between 35000 - 35000 £ per year.
We’re seeking a dedicated
Assistant Facilities Manager to join Encore at one of our established developments in North West London.
This is a full-time opportunity for someone who takes pride in keeping sites well‑maintained, safe, and welcoming.
Role Overview
- Location: London, NW9
- What You’ll Be Doing
- Building Management: Complete evening site walkarounds, inspecting internal and external communal areas for cleanliness, damage, faults, and any health and safety risks.
- Contractor Management: Manage contractors on site, ensuring they work safely and follow signing‑in/out procedures.
- Emergency
Response: Act as the first point of escalation for facilities‑related emergencies between 4 pm and 10 pm, including leaks, lift breakdowns, fire alarm activations, power outages, access control issues, floods, and security incidents.
- Resident
Support: Be a first point of contact for residents, lessees, and visitors, providing reassurance, updates, and support with maintenance issues, complaints, emergencies, and general requests.
- Safety Checks: Carry out or oversee system testing where required, including emergency lighting, fire alarm systems, smoke vents, and lift emergency lines.
- Reporting & Handover: Keep accurate compliance records, incident logs, and handover notes, ensuring the daytime management team has clear information on any outstanding issues.
- Repairs & Maintenance: Raise urgent or emergency work orders out of hours, arrange contractor repairs, and follow up where possible through to completion.
- Team Leadership: Support, oversee, and manage the concierge team, allocating tasks, monitoring workloads, and helping ensure service continuity.
- Presentation Standards: Ensure concierge spaces, lobby areas, and communal areas remain clean, tidy, safe, and presentable at all times.
- Waste & Site Support: Assist with refuse management and any evening waste collection issues, working with existing staff or external contractors as required.
- What We’re Looking For
Experience working on a large or complex development, ideally within residential block management, facilities, hospitality, or a similar operational environment is essential.
Armed forces experience would also be welcomed.
- Experience responding to incidents, emergencies, or urgent operational issues.
- Experience leading, mentoring, coaching, or developing a team.
- Contractor management experience.
- A good understanding of health and safety requirements, with practical experience applying them in an operational setting.
- Excellent time management and the ability to prioritise tasks effectively.
- Excellent written and verbal communication skills.
- Good computer skills, including Microsoft Office, particularly Excel, Word, and Outlook.
- A health and safety qualification such as IOSH Managing Safely, or willingness to work towards this within the first year of employment.
What We Offer
- At Encore, we believe in supporting our team with great benefits, including:
- Annual Leave: 20 days + bank holidays (pro‑rata for shift patterns)
- Health Benefits: Access to Smart Health online services for you and your immediate family
- Wellbeing Support: Eye care vouchers and Cycle to Work scheme
- Recognition: Perkbox rewards and company social events
- Future Security: Company pension scheme
Why Join Encore?
At Encore, we take pride in delivering excellence in property management and maintenance.
As an Estate Operative, you’ll play a key role in creating a safe, clean, and inviting environment for residents.
Apply Today
Ready to be part of a team that values quality and professionalism? We’d love to hear from you!
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