At a Glance
- Tasks: Supervise and conduct repairs on Encore equipment while ensuring quality control.
- Company: Join a leading company in the audio-visual industry with a focus on teamwork.
- Benefits: Competitive pay, hands-on experience, and opportunities for career advancement.
- Other info: Enjoy a clean workspace and a supportive environment for growth.
- Why this job: Be part of a dynamic team that values service and quality in every repair.
- Qualifications: 1-2 years of technical repair experience, preferably in audio-visual.
The predicted salary is between 31500 - 38500 £ per year.
- Senior Repair Technician
- Uxbridge, London
- On-Site Warehouse Role
- Position Overview
Facilitate, supervise, and conduct regional repair of Encore owned equipment.
Responsible for implementing & overseeing daily and quarterly equipment repair and quality control (QC) processes.
Conducts product research, performs random and planned quality control checks on regional equipment.
Purchases shop related items and provides reporting as necessary on key repair metrics.
May supervise a Repair Technician.
Reports into Warehoue Supervisor or Warehouse Manager subject to region.
Key Job Responsibilities
Equipment Maintenance & Repair
- Oversee and perform technical & cosmetic repair and maintenance on Encore equipment and road cases.
- Support all Quality Control processes and procedures.
- Develop and implement service/maintenance tracking and reporting system, ensuring repair progress are documented and reported; and ensuring compliance to manufacturer/warranty policy.
- See the Bigger Picture - Maintain relationships with vendors and order necessary parts to complete repairs.
- Establish and provide reporting on key repair metrics and ROI.
- Adhere to health and safety regulations and wear appropriate Personal Protective Equipment (PPE)
- Report all HSE issues to the Warehouse Manager and HSE Manager
Customer Service
- Deliver World Class Service - Provide excellent service and strive to exceed the expectations and needs of internal and external customers.
- Value People - Maintain positive relationships with Encore hotel teams through effective communication and satisfactory service.
Equipment Handling and Tracking
- Perform annual physical inventory of equipment.
- Maintain a clean and tidy workspace.
Systems Knowledge
- Do the Right Thing - Understands company processes, follows procedures and completes systems entry and paperwork accurately.
- Interact with other staff, internal customers, and outside vendors.
- Manage system generated pick-lists & order entry as necessary.
- Manage the service module in the system.
- Job Requirements
- 1-2 years technical repair experience, preferably in the audio visual industry
- Ability to take direction & communicate with managers and subordinates
- Competencies
- Deliver World Class Service
- Hospitality
- Ownership
- Do The Right Thing
- Demonstrates Self-Awareness
- Drive Results
- Ensures Accountability
- See The Big Picture
- Decision Quality
- Manages Complexity
- Value People
- Collaborates
Senior Repair Technician - Uxbridge employer: Encore Global
As a Senior Repair Technician at Encore in Uxbridge, you will join a dynamic team that values excellence and innovation in equipment repair and maintenance. Our supportive work culture fosters professional growth through continuous training and development opportunities, while our commitment to world-class service ensures that you will be part of a company that prioritises both employee satisfaction and customer experience. Enjoy the unique advantage of working in a vibrant location with access to a diverse range of resources and a collaborative environment that encourages teamwork and communication.
