At a Glance
- Tasks: Provide top-notch IT support and resolve tech issues for users.
- Company: Join a global tech company with a focus on innovation and teamwork.
- Benefits: Enjoy private healthcare, generous leave, and a clear career path.
- Other info: Dynamic work environment with opportunities for global growth.
- Why this job: Make a real difference by helping others with their tech challenges.
- Qualifications: Experience in IT support and strong problem-solving skills required.
The predicted salary is between 30000 - 34000 £ per year.
- IT Support Analyst
- Uxbridge, UK (UB8)
Company Benefits
- Private Healthcare after 12 months service
- Employee supported volunteering
- Enhanced family leave provisions
- Perkbox and Employee assistance Programme
- Company sick pay
- Employee recognition scheme
- Generous employee referral scheme
- Clearly defined Career path (and all the important support along the way)
- Access to state-of-the-art technology
- Global presence and opportunities worldwide
- Long Service Programme
- Key Job Responsibilities
- Customer Service/ IT Support
- Monitoring of IT Support work queue and assignment of support calls.
- Management of monitoring systems to respond to system alerts for incidents.
- Deliver World Class Service
- Successful resolution of Support incidents, service requests and tasks within agreed SLA and to a high-quality standard.
- Provide support for end user support incidents, problem resolution and requests for assistance either via use of the telephone, remote control tools (i. e.
Team Viewer, MS Teams etc.) or by face to face visits to the user’s desk for all Encore EMEA offices.
- Value People
- Deliver customer satisfaction through excellent customer service delivery skills and ensure good communication with all IT teams.
- Timely escalation of issues affecting the day-to-day efficiency of the IT Support Team or multiple users within the business.
- See the Bigger Picture
- Operate in a well organised, efficient and professional manner when dealing with user support requests and liaising with users by telephone or at their desk.
- Administration
- Accurate and timely reporting and documentation.
- Utilisation of correct Change and Problem Management procedures when applying changes to IT infrastructure.
- Undertake project work or assignments as and when necessary.
- Do the Right Thing
- Ensure the integrity and security of enterprise data in accordance with business needs and industry best practices regarding privacy, security, and regulatory compliance.
- Drive Results
- Anticipate, mitigate, identify, troubleshoot and resolve hardware and software problems on computers. Escalate incidents as necessary.
- Practice computer asset management, by guaranteeing all machines have the company standard asset management tools installed e. g., Fresh Desk configuration Management and that all processes and procedures are followed when machines are added and removed from the Encore domain.
- Participate in the patching of all IT Support Operating Systems and hardware using the company standard tools.
- Participate in the packaging and deployment of software using the company standard tools.
- Antivirus Management and Deployment.
- Develop, document, and maintain policies, procedures and associated training.
Disclaimer
The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.
- Job Qualifications
- High School Diploma or GCSE equivalent required.
- Experienced IT Support Analyst
- An in depth understanding of desktop, applications & operating systems.
- An in-depth knowledge of Windows, Mac OS, Android and i OS operating systems.
- Knowledge of managing Video Conferencing and Telephony software Mitel and Crestron.
- Knowledge of Event production software such as Adobe Creative Suite running on Mac or Windows platform.
- Accurate and conscientious with solid diagnostic and troubleshooting ability.
- Highly developed technical analytical skills to determine the cause of technical problems and the resolution actions required.
- Knowledge of the following technologies Printers, PC’s, Laptops, Smartphones, Network Wifi and Client VPN, Smart Room appliances (VC) and telephony.
- Knowledge of Mobile Device Management tools e. g. Intune.
- Working Knowledge of O365 platform tools related to end user support, Group Policy, AD and Exchange.
- Good understanding of service management (ITIL).
- Competencies
- Responsiveness
- Tech Savvy
- Communicates Effectively
- Action Oriented
- Situational Adaptability
- Strong customer service orientation
- Ability to work autonomously
- Self starter
- Analytical and problem-solving
- Attention to detail.
- #J-18808-Ljbffr
IT Support Analyst in Uxbridge employer: Encore Global
As a Talent Acquisition Specialist at our Uxbridge location, you will join a dynamic team that values collaboration and innovation in recruitment. We offer a supportive work culture with a clearly defined career path, access to cutting-edge technology, and generous benefits including private healthcare and enhanced family leave provisions. Our commitment to employee growth and community engagement makes us an exceptional employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst in Uxbridge
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Encore Global values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Encore Global might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Encore Global!
✨Direct Apply to Encore Global
Let's not forget to apply directly through the Encore Global website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Analyst in Uxbridge
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Encore Global.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Encore Global. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Encore Global
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
