Technical Lead Video

Your perspective

• Private Healthcare after 12 months of service
• Employee supported volunteering
• Enhanced family leave provisions
• Perkbox and Employee assistance Programme
• Company sick pay
• Employee recognition scheme
• Generous employee referral scheme
• Clearly defined Career path (and all the important support along the way)
• Access to state-of-the-art technology
• Global presence and opportunities worldwide
• Long Service Programme

The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audio-visual systems in an event environment while ensuring complete customer satisfaction. This position reports to a Technical Supervisor, Technical Manager, Technical Events Manager or Senior Project Manager subject to function/region.

Key Job Responsibilities

• Equipment Operation
  • Configure and setup standard Video Control Switching systems (Barco E2/S3)
  • Understand and configure video signal distribution systems (Lightware, Blackmagic, Birddog, Decimator Design)
  • Rigging and alignment of multiple projection systems utilizing manual adjustment as well as software control
  • Ability to configure, build and repair LED screens and their relative control processors (Absen/GLUX/Novastar COEX)
  • Understanding of network infrastructure and protocols for signal and control (VLAN management/IPMX/NDI etc)
  • Ability to run a team as HOD on installs and derigs, ensuring clear and concise communication and leadership
  • Responsible for accurate and timely setup, operation, and breakdown of intermediate audio-visual equipment.
  • Troubleshoot technical issues and resolve problems quickly as they arise.
  • Complies with all Company security and safety measures. Ensures equipment is secure from theft and/or damage when in use. Adheres to safety regulations and wears appropriate PPE. Reports all health and safety issues to the HSE Manager or appropriate Manager onsite.
• Customer Service
  • Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
  • Be a leader, mentor and coach for other Technicians on Encore’s Delivering World Class Service philosophy.
  • Maintains a positive relationship with all clients through effective communication.
  • Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
  • Monitors events and checks in on customers throughout the day.
  • Understands and fosters the hotel/client relationship.
• Technical Ability
  • Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.
  • Anticipates equipment challenges and changes in a timely and professional manner.
  • Understand department planning software, designing systems and schematics for all upcoming projects (Easyjob/Vectorworks/Lucidchart).
• Systems Knowledge
  • Understands company processes, follows procedures and completes systems entry and paperwork accurately.
  • Uses the equipment sheets to determine the equipment scheduled for set up and for strike.
  • Interacts with other staff and outside vendors for equipment.
  • Increases revenue by utilising floor up-selling techniques.
  • Works with clients to finalise invoices.
  • As needed, works within Encore systems and applications.

Disclaimer: Hospitality experience is preferred.