Senior Production Manager

The Senior Production Manager is responsible for managing the production scope for a large-scale event. This position will monitor progress and performance against the project plan; identifying, resolving, escalating operational problems, and minimising delays. This position is responsible for the end-to-end execution of projects from event design and development through closing. The Senior Production Manager will ensure successful and profitable execution of events by following Technical and Production Standards and supporting the implementation of processes and SOP's that drive consistency in event production. This position will partner with Project Management, Sales, and Operations teams in determining event technical requirements and communicating event execution with all parties. The Senior Production Manager will report to the Director, Project Management or General Manager or Regional Operations Manager subject to function and/or region.

Key Job Responsibilities

• Event Production Management

• Prepare and communicate technical production & labour schedules, sub-rental requirements, project scope, execution plan and individual responsibilities to team members, vendors and venue partners.
• Determine and secure the resources required to successfully complete each project.
• Maintain focus on client needs by attending client meetings, creating and maintaining organised show documentation and responding to client concerns and questions.
• Monitor project scope throughout the event planning process and adjust as necessary to ensure the successful completion of the project.
• Assist sales and operations teams to help determine equipment needs and technical solutions for the project.
• Assist with the creation of technical diagrams when required.
• Review all sales documents to confirm that the equipment and technical positions will meet the client's needs.

• Develop and maintain strong relationships with clients at all levels of their organisation and provide outstanding customer service while focusing on client retention.
• Provide leadership for Technical teams on events.
• Ensure that all the necessary HSE documentations including but not limited to Risk Assessments and Method Statements are in place and communicated to the project delivery team prior to the execution of an event.

• Act as the production leader and onsite contact for the client throughout the event.
• Manage all phases of event technical execution from load-in through run of show to load-out.
• Assume ownership of inventory management throughout the event.
• Communicate the project plan and client expectations to event team.
• Manage onsite changes, including schedule, equipment or workforce modifications.

• Mentor and communicate with Encore Team Members on event execution and best practices to help improve the local knowledge base and experience in the market.

• Ensure compliance with established Technical Standards and Production Standards.
• At all times, the Project Manager is expected to abide by all health and safety requirements to company and international standards and to ensure that all team members and subcontractors working onsite adhere to the same.
• Follow up with clients on-site to ensure that their needs are met and the equipment setup is working properly.

• Assist in the creation, analysis, and execution of the project budget, partnering with regional leadership to mitigate external workforce and sub rental spend.
• Manage event costs to align with budget and ensure all onsite changes are communicated to sales for billing purposes.
• Assist with the completion of post event client invoice.
• Work with operations management to ensure the prompt payment of all external vendors.
• Ensure compliance with Encore Policies and Procedures to minimise company's exposure to liability claims and property damage, theft and misappropriation.

• Complete Encore post event process, to include the completion of all post show reporting, confirming all workforce hours are accurately entered and ensuring that outsourced equipment is returned to appropriate provider.
• Participate in the development of Project Management SOP's.
• Conduct review and analysis of proposed events as required.

Job Requirements

• BA/BS Degree or equivalent experience
• 4+ years of technical experience in the Corporate Staging or Broadcast industry. Production Management experience preferred
• 1+ year of Supervisory experience preferred
• Strong written and oral communication skills
• Strong Technical Background
• Strong Client relationship skills
• Familiarity with budgets and cost control
• Operational logistics experience
• Works well under pressure
• Ability to manage multiple complex job functions within a fast paced environment
• MS Office experience required
• Technical diagram knowledge / experience preferred
• Ability to travel up to 50% may be required

Competencies

• Optimises Work Processes
• Financial Acumen
• Detail Oriented
• Problem Solving
• Drives Quality Results
• Communicates Effectively
• Plans and Aligns
• Hospitality
• Builds Effective Teams
• Decision Quality
• Responsiveness
• Manages Complexity

Work Environment

• Event Venue: Work is performed in an event environment with, at times, moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high end audio visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple locations. Working times may include irregular hours and on call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by the Encore Dress Code Policy based on an individual venue.
• Office: Work is performed in an office environment. Working times may include irregular hours and on call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by the Encore Dress Code Policy based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.