At a Glance
- Tasks: Join us as an AV Technician, setting up and delivering amazing events across top venues.
- Company: Encore is a global leader in event technology, committed to diversity and innovation.
- Benefits: Enjoy private healthcare, enhanced family leave, and access to state-of-the-art technology.
- Other info: Career growth opportunities and a commitment to community engagement await you.
- Why this job: Be part of exciting events, develop your skills, and work in a supportive culture.
- Qualifications: Experience in hospitality or AV/live events is preferred; passion for tech is a must!
The predicted salary is between 20800 - 22400 £ per year.
AV Technician
London, UK
up to £29,000 (dependent on experience)
Company Benefits for an AV Technician:
- Private Healthcare with no excess payments for the employee
- Employee supported volunteering
- Enhanced family leave provisions
- Perkbox and Employee assistance Programme
- Company sick pay
- Employee recognition scheme
- Generous employee referral scheme
- Clearly defined Career path (and all the important support along the way)
- Access to state-of-the-art technology
- Global presence and opportunities worldwide
- Long Service Programme
Your area of responsibility as an AV Technician:
Working in some of the best venues and hotels in the UK you will play an integral part in the planning, preparation of some amazing events and will be responsible for the delivery and set up from small meetings through to large scale productions.
Equipment Operation
- Assist in cleaning, testing, maintaining, prepping and repairing equipment prior to an event
- Drive Results- Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audio-visual equipment as listed in the technical qualifications section.
- Troubleshoot technical issues and resolve problems quickly as they arise.
- Do the Right Thing -Complies with all Company security and safety measures.
- Adhere to health and safety regulations and wear appropriate PPE.At times the technicians will work as part of a team on larger scale projects.
Customer Service
- Deliver World Class Service- Strives to exceed the expectations and needs of internal and external customers.
- Values People- Maintains a positive relationship with all clients through effective communication.
- Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
- Monitors events and checks in on customers throughout the day.
- Understands and fosters the hotel/venue/client relationship.
Technical Ability
- Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
- Handles equipment challenges and changes in a timely and professional manner.
Systems Knowledge
- Do the Right Thing- Understands company processes, follows procedures and completes systems entry and paperwork accurately.
- Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
- See the Bigger Picture- Increases revenue by utilising floor up-selling techniques.
- Works with clients to finalise invoices.
What you bring with you as an AV Technician:
- Previous experience within the Service and Hospitality industry would be preferable.
- Previous experience in AV / Live events would be preferred
- Previous experience of audio visual experience, or equivalent in an educational environment would be beneficial.
Our promise to you:
Encore strives to create workplaces that reflect the communities in which we work and live, and where every individual has a full sense of belonging. Our commitment to diversity, equity and inclusion fuels innovation, collaboration, expertise and excellence, while connecting us more closely to our customers.
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AV Technician in London employer: Encore Global
As a Talent Acquisition Specialist at our Uxbridge location, you will join a dynamic team that values collaboration and innovation in recruitment. We offer a supportive work culture with a clearly defined career path, access to cutting-edge technology, and generous benefits including private healthcare and enhanced family leave provisions. Our commitment to employee growth and community engagement makes us an exceptional employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land AV Technician in London
✨Tip Number 1
Familiarise yourself with the latest AV technology and equipment. Being knowledgeable about the tools you'll be using can set you apart from other candidates, showing that you're proactive and ready to hit the ground running.
✨Tip Number 2
Network within the industry by attending AV events or workshops. Making connections with professionals in the field can provide valuable insights and potentially lead to job opportunities at StudySmarter or elsewhere.
✨Tip Number 3
Demonstrate your customer service skills during interviews. Since the role involves interacting with clients, showcasing your ability to communicate effectively and maintain positive relationships will be crucial.
✨Tip Number 4
Prepare for potential technical questions during the interview. Brush up on troubleshooting common AV issues and be ready to discuss how you've handled similar situations in the past.
We think you need these skills to ace AV Technician in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in audio-visual technology and event management. Emphasise any previous roles in the service and hospitality industry, as well as specific AV skills that align with the job description.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for AV technology and live events. Mention specific experiences where you successfully set up or managed AV equipment, and how you delivered excellent customer service.
Highlight Technical Skills:In your application, clearly outline your technical abilities related to AV equipment. Include any troubleshooting experiences and your familiarity with health and safety regulations, as these are crucial for the role.
Showcase Teamwork and Communication:Since the role involves working closely with clients and team members, provide examples of how you've effectively communicated and collaborated in past roles. This will demonstrate your ability to maintain positive relationships and deliver world-class service.
How to prepare for a job interview at Encore Global
✨Showcase Your Technical Skills
Be prepared to discuss your technical knowledge and experience with audio-visual equipment. Highlight any specific tools or software you’ve used in previous roles, and be ready to demonstrate your troubleshooting abilities.
✨Emphasise Customer Service Experience
Since the role involves interacting with clients and ensuring their needs are met, share examples of how you've provided excellent customer service in past positions. This will show that you understand the importance of client relationships.
✨Demonstrate Teamwork
The job may require working as part of a team on larger projects. Prepare to discuss your experiences collaborating with others, and how you contribute to a positive team environment, especially in high-pressure situations.
✨Understand Health and Safety Regulations
Familiarise yourself with health and safety protocols relevant to the AV industry. Be ready to discuss how you ensure compliance and safety during events, as this is crucial for the role.
