At a Glance
- Tasks: Lead the setup and operation of audio-visual systems for live events.
- Company: Dynamic company with a global presence and innovative technology.
- Benefits: Private healthcare, enhanced family leave, and generous employee referral scheme.
- Other info: Clear career path with mentorship and opportunities for growth.
- Why this job: Join a team that values creativity and delivers world-class service at exciting events.
- Qualifications: 4+ years in audio, customer service experience preferred, and strong leadership skills.
The predicted salary is between 30000 - 35000 £ per year.
Salary: Around £30,000- £35,000 (depending on experience) London, UK
Position Overview
The Technical Specialist is a lead point of contact responsible for the planning, set up and operation of small to large-scale audio-visual systems for live events while ensuring the utmost in client satisfaction. The position often requires the individual to act as a team leader for the onsite departmental teams, planning department resources and contributing towards department improvements. There may also be occasions where the individual may be required to deputise for the Technical Manager/Group Head. This position reports to the Technical Manager relevant to the department.
Company Benefits:
- Private Healthcare
- Employee supported volunteering
- Enhanced family leave provisions
- Perkbox and Employee assistance Programme
- Company sick pay
- Employee recognition scheme
- Generous employee referral scheme
- Clearly defined Career path (and all the important support along the way)
- Access to state-of-the-art technology
- Global presence and opportunities worldwide
- Long Service Programme
Key Job Responsibilities
Equipment Operation
- Drives Results - Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
- Troubleshoots technical issues and resolves problems quickly as they arise.
- Do the Right Thing - Complies with all Company security and safety measures.
- Reporting all health and safety issues to the HSE Manager, line manager or Project Manager onsite.
- Ensures equipment is secure from theft and/or damage when in use.
Customer Service
- Deliver World Class Service - Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
- Maintains a positive relationship with all clients through effective communication.
- See the Bigger Picture - Collaborates with internal team on event solutions pre event and during event to ensure the best possible customer satisfaction.
- Understands and fosters the hotel/venue/client relationship.
Training/Staff Development
- Values People - Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
- Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.
Event Supervision
- Performs advanced work (pre/during/post event) with operations team members.
- Supervises and directs other technicians during an event.
Equipment Maintenance
- Assists team with proper preparation, security, storage, transportation, and maintenance of equipment.
- Performs inventory and forecasting of equipment needs.
Local/Regional deputising
- See the Bigger Picture – Take ownership of local/regional department running allowing Technical Manager/Group Head to focus more on their day-to-day tasks.
- Drives Results – Assist with training and coaching enabling junior members of staff to perform their duties to the best of their ability.
- Take ownership of department related activities and tasks from a local/regional level if different to Technical Manager/Group Head.
Job Qualifications
- 4+ years of field experience in speciality (Audio) area is required.
- 3-5 years of customer service or hospitality experience is preferred.
- Ability to interact professionally and effectively with a diverse workforce, customer base and senior level management.
- Experience with project management of multiple tasks/initiatives.
- Strong customer, client and co-worker interface experience and abilities.
Competencies
- Ownership
- Hospitality
- Professionalism
- Responsiveness
- Safety Conscious
- Develops Talent
- Tech Savvy
- Manages Complexity
- Ensures Accountability
- Instils Trust
Audio Visual Technical Lead in London employer: Encore Global
As a Talent Acquisition Specialist at our Uxbridge location, you will join a dynamic team that values collaboration and innovation in recruitment. We offer a supportive work culture with a clearly defined career path, access to cutting-edge technology, and generous benefits including private healthcare and enhanced family leave provisions. Our commitment to employee growth and community engagement makes us an exceptional employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Audio Visual Technical Lead in London
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your best work in audio-visual setups. This visual evidence can really impress potential employers during interviews.
✨Tip Number 3
Prepare for the interview by researching the company and its recent projects. Tailor your answers to show how your experience aligns with their needs, especially in customer service and technical expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Audio Visual Technical Lead in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Audio Visual Technical Lead role. Highlight your relevant experience, especially in audio-visual systems and customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it engaging and personal – we love a bit of personality!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples where you've successfully troubleshot technical issues or led a team during an event. We’re all about results, so show us how you drive them!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Encore Global
✨Know Your Tech Inside Out
Make sure you’re well-versed in the audio-visual equipment and systems mentioned in the job description. Brush up on your technical knowledge and be ready to discuss specific equipment you've worked with, as well as any troubleshooting experiences you've had.
✨Showcase Your Leadership Skills
Since this role involves leading teams, prepare examples of how you've successfully managed or mentored others in previous positions. Think about times when you’ve had to step up and take charge, especially in high-pressure situations.
✨Demonstrate Your Customer Service Savvy
This position is all about client satisfaction, so come prepared with stories that highlight your customer service skills. Be ready to discuss how you’ve gone above and beyond to meet client needs and how you handle difficult situations.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to events and their expectations for the Technical Lead role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
