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- Tasks: Plan and prepare events, ensuring smooth delivery and setup from small meetings to large productions.
- Company: Encore is a global leader in AV solutions, committed to diversity and innovation.
- Benefits: Enjoy perks like enhanced family leave, remote work options, and a clear career path.
- Why this job: Join a dynamic team, work with cutting-edge technology, and make a real impact on events.
- Qualifications: High School Diploma required; strong AV experience and hospitality background preferred.
- Other info: Opportunity to work in top venues across the UK and develop client relationships.
The predicted salary is between 36000 - 60000 £ per year.
Location: London, UK
Your perspective:
- Private Healthcare
- Employee supported volunteering
- Enhanced family leave provisions
- Perkbox and Employee Assistance Programme
- Company sick pay
- Employee recognition scheme
- Generous employee referral scheme
- Clearly defined career path with support
- Access to state-of-the-art technology
- Global presence and opportunities
- Long Service Programme
Your area of responsibility:
- Working in some of the best venues and hotels in the UK, you will be integral in planning and preparing events, responsible for delivery and setup from small meetings to large-scale productions.
- Serve as the main point of contact for clients to ensure expectations are met.
- Prepare, rig, and de-rig equipment with technicians before events and be available on-site for technical issues.
- Proactively contact clients in advance to develop sales potential, interpret technical solutions, and arrange meetings to understand requirements.
- Build and maintain a portfolio of standard set designs and visuals to help clients visualize options.
- Maximize sales by upselling services and increasing event elements like production and video editing.
- Participate in capture rate discussions and suggest ways to recover lost business.
- Review sales files for upcoming groups and ensure sales processes are followed.
- Foster relations with sales team members, educate them on services, and encourage lead sharing through incentive schemes.
- Develop and maintain a client database, follow up after events, and gather feedback to improve service.
- Ensure responsibilities stay within budget, negotiate rates, and utilize in-house services before outsourcing.
- Collaborate with hotel and marketing teams to develop promotional materials.
- Attend staff meetings to ensure effective communication.
- Build good relations with hotel staff and develop service improvement plans.
- Coordinate with the London team and sites for support and resource sharing.
- Manage dry hire shows and large events, including tendering and pre-production, involving event producers as needed.
- Build customer loyalty by converting one-off clients into repeat clients.
- Monitor competitor activity and approach clients for future opportunities.
- Delegate technical responsibilities effectively to onsite technicians and optimize their shift schedules.
What you bring:
- High School Diploma or equivalent; Mathematics and English GCSE preferred.
- Strong AV/live events experience preferred.
- Experience in service and hospitality industries advantageous.
- Experience with audio-visual equipment or similar in educational settings beneficial.
Our promise to you:
Encore aims to create inclusive workplaces reflecting our communities, promoting diversity, equity, and inclusion, which drive innovation, collaboration, and excellence, connecting us more closely to our customers.
AV Operations Manager employer: Encore Global
Contact Detail:
Encore Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AV Operations Manager
✨Tip Number 1
Familiarise yourself with the latest AV technology and trends. Being knowledgeable about state-of-the-art equipment will not only impress during interviews but also show your commitment to staying ahead in the industry.
✨Tip Number 2
Network with professionals in the AV and events industry. Attend local events or join online forums to connect with others who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed events in the past. Highlighting your experience with upselling services and client relations will demonstrate your value to potential employers.
✨Tip Number 4
Research our company culture and values. Understanding what we stand for at StudySmarter will help you align your responses during interviews and show that you're a great fit for our team.
We think you need these skills to ace AV Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in AV operations and live events. Emphasise any roles where you've managed technical setups or client interactions, as these are key for the AV Operations Manager position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the AV industry and detail how your skills align with the responsibilities outlined in the job description. Mention specific experiences that demonstrate your ability to manage events and client relationships effectively.
Showcase Technical Skills: Include a section in your application that outlines your technical skills with audio-visual equipment. If you have experience with specific technologies or software, be sure to mention them, as this will set you apart from other candidates.
Highlight Customer Service Experience: Since the role involves building client relationships, highlight any previous customer service or hospitality experience. Provide examples of how you've successfully managed client expectations and resolved issues in past roles.
How to prepare for a job interview at Encore Global
✨Know Your AV Equipment
Familiarise yourself with various audio-visual equipment and technologies. Be prepared to discuss your experience with rigging, de-rigging, and troubleshooting technical issues, as this will demonstrate your hands-on knowledge and problem-solving skills.
✨Understand Client Needs
Show that you can effectively interpret client requirements by preparing examples of how you've previously engaged with clients to develop tailored solutions. This will highlight your proactive approach and ability to build strong relationships.
✨Demonstrate Sales Acumen
Be ready to discuss strategies for upselling services and maximising sales during events. Share specific instances where you've successfully increased event elements or recovered lost business, showcasing your ability to drive revenue.
✨Collaboration is Key
Emphasise your experience working with diverse teams, such as hotel staff and marketing departments. Discuss how you’ve fostered collaboration in past roles to improve service delivery and client satisfaction, which aligns with the company's values.
