At a Glance
- Tasks: Lead the setup and operation of audio-visual systems for events, ensuring customer satisfaction.
- Company: Dynamic company with a global presence and a focus on innovation.
- Benefits: Private healthcare, enhanced family leave, employee assistance programme, and generous referral scheme.
- Other info: Access to state-of-the-art technology and a clearly defined career path.
- Why this job: Join a team that values creativity and offers opportunities for career growth.
- Qualifications: Experience in audio-visual systems and strong leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audio-visual systems in an event environment while ensuring complete customer satisfaction. This position reports to a Technical Supervisor, Technical Manager, Technical Events Manager or Senior Project Manager subject to function/region.
What we offer:
- Private Healthcare after 12 months of service
- Enhanced family leave provisions
- Perkbox and Employee assistance Programme
- Company sick pay
- Generous employee referral scheme
- Clearly defined Career path (and all the important support along the way)
- Access to state-of-the-art technology
- Global presence and opportunities worldwide
- Long Service Programme
Key Job Responsibilities:
- Equipment Operation:
- Configure and setup standard Video Control Switching systems (Barco E2/S3)
- Understand and configure video signal distribution systems (Lightware, Blackmagic, Birddog, Decimator Design)
- Rigging and alignment of multiple projection systems utilizing manual adjustment as well as software control
- Ability to configure, build and repair LED screens and their relative control processors (Absen/GLUX/Novastar COEX)
- Understanding of network infrastructure and protocols for signal and control (VLAN management/IPMX/NDI etc)
- Ability to run a team as HOD on installs and derigs, ensuring clear and concise communication and leadership
- Responsible for accurate and timely setup, operation, and breakdown of intermediate audio-visual equipment.
- Troubleshoot technical issues and resolve problems quickly as they arise.
- Complies with all Company security and safety measures.
- Ensures equipment is secure from theft and/or damage when in use.
- Adhere to health and safety regulations and wear appropriate PPE.
- Report all health and safety issues to the HSE Manager or appropriate Manager onsite.
- Customer Service:
- Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
- Be a leader, mentor and coach for other Technicians on Encore’s Delivering World Class Service philosophy.
- Maintains a positive relationship with all clients through effective communication.
- Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
- Monitors events and checks in on customers throughout the day.
- Understands and fosters the hotel/client relationship.
- Technical Ability:
- Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.
- Anticipates equipment challenges and changes in a timely and professional manner.
- Understand department planning software, designing systems and schematics for all upcoming projects (Easyjob/Vectorworks/Lucidchart).
- Systems Knowledge:
- Understands company processes, follows procedures and completes systems entry and paperwork accurately.
- Uses the equipment sheets to determine the equipment scheduled for set up and for strike.
- Interacts with other staff and outside vendors for equipment.
- Increases revenue by utilising floor up-selling techniques.
- Work with clients to finalise invoices.
- As needed, work within Encore systems and applications.
Disclaimer: hospitality experience is preferred.
Technical Lead Video employer: Encore Event Technologies LLP
As a Technical Lead at our company, you will thrive in a dynamic work environment that prioritises employee well-being and professional growth. With access to state-of-the-art technology, a clearly defined career path, and generous benefits such as private healthcare and enhanced family leave provisions, we foster a culture of support and recognition. Join us in delivering world-class service while enjoying global opportunities and a commitment to your long-term success.
Contact Details:
Encore Event Technologies LLP Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Lead Video
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Encore Event Technologies LLP. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Encore Event Technologies LLP
Don't be shy about reaching out to Encore Event Technologies LLP directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Technical Lead Video
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Encore Event Technologies LLP and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Encore Event Technologies LLP
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
