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- Tasks: Be the go-to person for residents, manage data, and coordinate maintenance.
- Company: Award-winning property management company with a fun and collaborative culture.
- Benefits: Competitive salary, growth opportunities, and a supportive team environment.
- Other info: Work from home one day a week and enjoy extensive training.
- Why this job: Join a dynamic team and make a real difference in community living.
- Qualifications: Good education, customer service experience, and a proactive mindset.
The predicted salary is between 26500 - 28000 £ per year.
The Encore culture not only attracts the brightest talent, but also industry recognition as we have been awarded Employer of the Year on many occasions. Our ambition is to be regarded as the most professional managing agent in the country – with a team of exceptional people who are energised by what they do. We are all about communication, collaboration, teamwork – and having fun while we work. By creating an inviting environment for our people to be inspired, learn and flourish, we can make all the difference.
As a Property Administrator – at Encore we call them Assistant Property Managers – you will be a key member of our Estate Management team, helping to ensure that our communities are well‑maintained and efficiently run. Your role will contribute directly to creating a positive experience for our clients. This role comes with fantastic career growth opportunities, including the chance to step into a Property Manager position within our team in just 12 to 18 months.
What You’ll Be Doing
- Customer Service: Be the first point of contact for residents, handling queries, resolving issues, and keeping communication clear, friendly, and professional.
- Data Management: Keep the property management system (Qube) fully up‑to‑date, ensuring all information is accurate and organised.
- Maintenance Coordinator: Liaise with contractors, manage work orders, and ensure everything is done on time and to a high standard.
- Health & Safety: Ensure all health & safety legislation and company policies are strictly followed, keeping our estates safe and compliant.
- Financial: Help manage budgets, issue purchase orders, and assist with financial reporting to keep costs under control.
What You’ll Bring
- A proactive, solutions‑oriented mindset – approaching challenges with optimism and a focus on finding effective resolutions.
- Strong attention to detail – consistently delivering high‑quality work.
- A collaborative spirit – thriving in a team environment and taking pride in contributing to shared goals.
- Experience with systems like databases (Qube knowledge is a bonus) and confident use of Microsoft Office.
- Experience working with contractors and managing reactive maintenance (or the readiness to learn fast).
- Excellent customer service skills and the ability to build relationships with residents and clients.
- Excellent multitasking and time‑management skills.
- Good communication skills – clear and professional over the phone, in writing, or face‑to‑face.
Qualifications & Experience
- A good standard of education is essential.
- Property qualifications (e.g., IRPM Part 1) would be an advantage but are not essential.
- Previous experience in customer service and contractor management is desirable.
Benefits
- Great team environment – friendly, supportive, and fun.
- Growth opportunities – extensive training and development to advance your career.
- Competitive salary – £26,500‑£28,000.
- Benefits and a positive workplace culture where contributions are valued.
Working Arrangements
Work from the Nottingham office 4 days per week, with 1 day working from home.
Property Administrator in Nottingham employer: Encore Estate Management Ltd
Contact Detail:
Encore Estate Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Administrator in Nottingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Encore on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to property management and customer service. We recommend role-playing with a friend to get comfortable and confident in your responses.
✨Tip Number 3
Show off your personality! During interviews, let your collaborative spirit shine through. Share examples of how you've worked well in teams and tackled challenges with a positive attitude.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Property Administrator in Nottingham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We love to see candidates who are not just qualified but also bring a bit of fun and energy to the table. Remember, we’re all about teamwork and collaboration, so don’t be afraid to show us who you are!
Tailor Your Application: Make sure to tailor your application to the Property Administrator role. Highlight your customer service skills and any experience with data management or contractor coordination. We want to see how your background aligns with what we do at Encore!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-organised information that’s easy to read, so make sure your application reflects that attention to detail we value.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team at Encore!
How to prepare for a job interview at Encore Estate Management Ltd
✨Know the Company Culture
Before your interview, take some time to research Encore's culture and values. They emphasise communication, collaboration, and having fun at work. Show that you resonate with these values by sharing examples of how you've thrived in team environments or contributed to a positive workplace.
✨Demonstrate Customer Service Skills
As a Property Administrator, you'll be the first point of contact for residents. Prepare to discuss your previous customer service experiences. Think of specific situations where you resolved issues or built strong relationships with clients, showcasing your proactive and solutions-oriented mindset.
✨Familiarise Yourself with Qube
While Qube knowledge is a bonus, it’s essential to show your willingness to learn. If you have experience with similar property management systems, mention that. You could also highlight your strong attention to detail and organisational skills, which are crucial for keeping data accurate and up-to-date.
✨Prepare for Scenario Questions
Expect questions about handling maintenance coordination and managing budgets. Think of scenarios where you successfully liaised with contractors or managed multiple tasks under pressure. This will demonstrate your multitasking abilities and readiness to take on the responsibilities of the role.