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- Tasks: Meet customers face-to-face to help them manage their finances and resolve payment issues.
- Company: Join Orbit Credit Services, a supportive and flexible workplace.
- Benefits: Earn a competitive salary, enjoy uncapped bonuses, and 31 days holiday.
- Why this job: Make a real difference in people's lives while enjoying flexibility and autonomy.
- Qualifications: Must have a full UK driving licence, own car, and a clear criminal record.
- Other info: Great career development opportunities with ongoing training and a friendly team.
The predicted salary is between 27965 - 35765 £ per year.
Start date: 12th January 2026
Location: Within a 90-minute travel radius of your home (applicants must reside within Stirling)
Salary: From £27,965 + £4,200 per annum car allowance + uncapped monthly bonus (current Field team earn monthly bonuses from £200-£400)
Earnings Potential: Up to £35,765 per year (inclusive of car allowance)
Hours: Flexible, 40 hours per week (including peak shifts)
No Warrant Work Involved
Do you:
- Hold a full UK driving licence and have access to a vehicle?
- Prefer working independently, outdoors, and engaging with people face-to-face?
- Value flexibility and autonomy in your schedule?
If that sounds like you — Orbit Credit Services has an excellent opportunity waiting.
About the Role
As a Field Collections Agent, you will be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.
Your key responsibilities:
- Visit customers to resolve outstanding arrears and discuss payment options
- Handle accounts for both regulated and non-regulated clients, including reconnection visits
- Accept payments, set up repayment plans, and re-engage customers with client services
- Educate customers about the potential consequences of non-payment
- Use an Orbit-supplied iPad to update account outcomes in real time
Candidates who have previously been successful in this role have come from a background in Sales, Military or Police.
Working Hours
We offer a 40-hour work week with a supportive approach to work-life balance. Your visits will be scheduled across the following operating window: 40 hours per week required, operating hours are Monday–Friday visiting between 8am–8pm and Saturday 9am-1pm. 10 of your 40 hours must be worked during prime hours. Prime hours are 4pm-8pm Monday and Saturday 9am-1pm.
Benefits:
- 31 days holiday (including bank holidays + December shutdown)
- Fuel card for business use
- Referral Bonus Scheme
- Uncapped monthly bonuses (£200–£400 typical)
- Comprehensive 5-week induction programme
- Ongoing training and professional development
- Access to Medicash and Employee Assistance Programme
Requirements:
- Clear criminal record
- No CCJs, IVAs, or bankruptcies in the last 6 years
- Full driving licence (max 6 points), own car, and will require business insurance
- Tech-savvy and comfortable working independently
Job Type: Full-time
Pay: £27,965.00 - £35,765.00 per year
Field Collections Agent in Stirling employer: Encore Capital Group
Contact Detail:
Encore Capital Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Collections Agent in Stirling
✨Tip Number 1
Get to know the company! Before your interview, do a bit of digging into Orbit Credit Services. Understand their values and what they stand for. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your skills in sales or customer service, as these are key for a Field Collections Agent. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your people skills! As a Field Collections Agent, you'll be meeting customers face-to-face. Be ready to share examples of how you've successfully engaged with people in the past. Highlight your empathy and problem-solving abilities to really impress.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can set you apart from other candidates and keep you fresh in their minds.
We think you need these skills to ace Field Collections Agent in Stirling
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and how they relate to the Field Collections Agent role. A bit of warmth and authenticity goes a long way.
Tailor Your Application: Make sure to tailor your application specifically for us at Orbit Credit Services. Highlight your relevant skills and experiences that match the job description, especially your ability to work independently and engage with customers face-to-face.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the role. Use bullet points if it helps to organise your thoughts!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward — just follow the prompts!
How to prepare for a job interview at Encore Capital Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Field Collections Agent. Familiarise yourself with the responsibilities, like handling accounts and engaging with customers face-to-face. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
Since this role involves meeting customers at their homes, it's crucial to demonstrate your interpersonal skills. Prepare examples from your past experiences where you've successfully resolved conflicts or helped someone in need. This will highlight your empathy and ability to connect with people.
✨Be Ready for Scenario Questions
Expect scenario-based questions during the interview. Think about how you would handle difficult situations, such as a customer who is upset about their payments. Practising these scenarios can help you articulate your thought process and problem-solving skills effectively.
✨Dress for Success
Even though the job involves working outdoors, it's important to present yourself well during the interview. Dress smartly to make a good first impression. It shows that you take the opportunity seriously and are ready to represent the company professionally.
