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- Tasks: Support Welsh-speaking customers through calls, providing tailored solutions and financial wellbeing advice.
- Company: Wescot Credit Services is a leading contact centre collaborating with major UK banks and service providers.
- Benefits: Enjoy remote work, competitive salary, 31 days holiday, and private healthcare.
- Why this job: Join a supportive team focused on 5-star customer service in a diverse and inclusive environment.
- Qualifications: Welsh-speaking candidates with strong communication skills and a passion for helping others are preferred.
- Other info: Training is fully remote, and flexible shift patterns are available post-training.
The predicted salary is between 18900 - 22000 £ per year.
Customer Consultant (Welsh Speaker)
Remote working
Wescot Credit Services is looking for Welsh-Speaking Customer Consultants to join one of our outsource campaigns starting 1st September 2025.
We are seeking team players who match our enthusiasm, work ethic, and commitment to 5-star customer service as the first point of contact supporting Welsh-speaking customers in their preferred language.
As a Customer Consultant at Wescot, you will:
- Handle inbound and outbound calls, identify patterns, and recognize potentially vulnerable customers.
- Use active listening skills to support our customers in achieving financial wellbeing.
- Show empathy and resilience, comfortably discuss difficult subjects, and deliver tailored solutions with care.
- Pay great attention to detail and enjoy working in a fast-paced environment.
You will start with a 3-week training program, during which you\’ll learn about our business, clients, systems, and how to best support our customers. This training will be conducted remotely, Monday – Friday: 9am – 5pm.
After training, you will transition into our weekly shift patterns, with options for either a 37.5 or 40-hour contract. Our operating hours are between Monday – Friday, 8.30am – 6.30pm, with 1 in 3 Saturdays, 8.30am – 1pm, with a day off during the week prior to your Saturday shift.
Your package includes:
- Salary up to £26,313.14 (based on 40 hours per week), depending on experience.
- 31 days holiday (pro-rata), including all bank holidays.
- Discounts and cashback on hundreds of high-street shops.
- Private Healthcare
If this opportunity aligns with your career goals and you want to be part of our mission for 2025 and beyond, please apply and start your next chapter with us!
See what your future colleagues say: https://youtu.be/fM3-_4cqZdA?si=JtQgVJNc2KGROvZf
Wescot Credit Services is a contact centre working with major UK banks, credit card providers, energy, telecoms, and others to recover debts owed by customers.
We are proud to be Great Place to Work-Certified in Costa Rica, France, India, Portugal, the UK, and the US, as part of Encore Capital Group.
Diversity and inclusion are core values at Wescot. We embrace a culture that encourages everyone to be themselves at work.
**Please note that successful candidates will undergo a basic credit check and criminal background check. We cannot proceed with interviews if a CCJ, IVA, or Bankruptcy appears on your credit file, or if you do not have full right to work in the UK.
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Remote Customer Consultant - Welsh Speaker employer: Encore Capital Group
Contact Detail:
Encore Capital Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Customer Consultant - Welsh Speaker
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Customer Consultant, especially the importance of empathy and active listening. Practising these skills in everyday conversations can help you stand out during interviews.
✨Tip Number 2
Research Wescot Credit Services and their values, particularly their commitment to diversity and inclusion. Being able to articulate how your personal values align with theirs can make a strong impression.
✨Tip Number 3
Prepare for potential scenarios you might encounter while handling customer calls. Think about how you would approach difficult conversations and provide tailored solutions, as this will demonstrate your readiness for the role.
✨Tip Number 4
Connect with current or former employees on platforms like LinkedIn to gain insights into the company culture and expectations. This can give you an edge in understanding what it takes to succeed at Wescot.
We think you need these skills to ace Remote Customer Consultant - Welsh Speaker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any roles where you've used your Welsh language skills. Emphasise your ability to handle difficult conversations and provide tailored solutions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your commitment to 5-star customer service and how your skills align with the responsibilities outlined in the job description.
Showcase Language Proficiency: Since this role requires Welsh-speaking abilities, clearly state your proficiency level in Welsh on your application. If you have any certifications or relevant experiences, be sure to include them.
Prepare for the Interview: If selected for an interview, prepare by thinking about scenarios where you've demonstrated empathy and resilience in customer service. Be ready to discuss how you would handle sensitive topics with customers.
How to prepare for a job interview at Encore Capital Group
✨Brush Up on Your Welsh
Since this role requires you to communicate with Welsh-speaking customers, make sure you're comfortable speaking Welsh. Practise common phrases and customer service terminology to ensure you can respond confidently during the interview.
✨Show Empathy and Resilience
Wescot values empathy and resilience in their Customer Consultants. Prepare examples from your past experiences where you've demonstrated these qualities, especially in challenging situations. This will show that you can handle difficult conversations with care.
✨Understand the Company and Its Values
Familiarise yourself with Wescot Credit Services and their commitment to customer service. Research their campaigns and values, particularly their focus on diversity and inclusion, so you can align your answers with what they stand for.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to support vulnerable customers. Think of specific situations where you've successfully resolved issues or provided tailored solutions, and be ready to discuss them.
