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For Companies At a Glance
- Tasks: Meet customers face-to-face to help them manage their finances and resolve payment issues.
- Company: Join Orbit Credit Services, a supportive and flexible workplace.
- Benefits: Earn a competitive salary with uncapped bonuses, 31 days holiday, and ongoing training.
- Why this job: Make a real difference in people's lives while enjoying flexibility and autonomy.
- Qualifications: Must have a full UK driving licence, own car, and a clear criminal record.
- Other info: Perfect for those who thrive in independent roles and enjoy working outdoors.
The predicted salary is between 27965 - 35765 £ per year.
Overview
Start date: 13th April 2026
Location: Within a 90-minute travel radius of your home (applicants must reside within Merthyr Tydfil)
Salary: From £27,965 + £4,200 per annum car allowance + uncapped monthly bonus as a guide our current Field team earn monthly bonuses from £200-£400
Earnings Potential: Up to £35,765 per year (inclusive of car allowance)
Hours: Flexible, 40 hours per week (including peak shifts)
No Warrant Work Involved
Do you:
- Hold a full UK driving licence and have access to a vehicle?
- Prefer working independently, outdoors, and engaging with people face-to-face?
- Value flexibility and autonomy in your schedule?
If that sounds like you — Orbit Credit Services has an excellent opportunity waiting.
About the Role
As a Field Collections Agent, you will be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.
Responsibilities
- Visit customers to resolve outstanding arrears and discuss payment options
- Handle accounts for both regulated and non-regulated clients. This will include reconnection visits
- Accept payments, set up repayment plans, and re-engage customers with client services
- Educate customers about the potential consequences of non-payment
- Use an Orbit-supplied iPad to update account outcomes in real time
Candidates who have previously been successful in this role have come from a background in Sales, Military or Police.
Working Hours
We offer a 40-hour work week with a supportive approach to work-life balance. Your visits will be scheduled across the following operating window:
- 40 hours per week required, operating hours are Monday–Friday visiting between 8am–8pm
- Saturday 9am-1pm
- 10 of your 40 hours must be worked during prime hours. Prime hours are 4pm-8pm Monday to Friday and Saturday 9am-1pm.
Benefits
- 31 days holiday (incl. bank holidays + December shutdown)
- Fuel card for business use
- Referral Bonus Scheme
- Uncapped monthly bonuses (£200–£400 typical)
- Comprehensive 5-week induction programme
- Ongoing training and professional development
- Access to Medicash and Employee Assistance Programme
Requirements
- Clear criminal record
- No CCJs, IVAs, or bankruptcies in the last 6 years
- Full driving licence (max 6 points), own car, and will require business insurance
- Tech-savvy and comfortable working independently
Field Collections Agent in Merthyr Tydfil employer: Encore Capital Group
Contact Detail:
Encore Capital Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Collections Agent in Merthyr Tydfil
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Orbit Credit Services. Understand their values and what they stand for. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how your past experiences relate to the Field Collections Agent role. This will boost your confidence and help you articulate your thoughts clearly during the actual interview.
✨Tip Number 3
Show off your people skills! As a Field Collections Agent, you'll be meeting customers face-to-face. Be ready to share examples of how you've successfully engaged with people in the past. Highlight your empathy and problem-solving abilities to demonstrate that you can make a real difference.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows good manners but also keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Field Collections Agent in Merthyr Tydfil
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and how they relate to the Field Collections Agent role. A bit of warmth and authenticity goes a long way.
Tailor Your Application: Make sure to tailor your application specifically for this role. Highlight your relevant skills and experiences that match what we’re looking for, like your ability to work independently and engage with customers face-to-face. It shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward—just follow the prompts!
How to prepare for a job interview at Encore Capital Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Field Collections Agent. Familiarise yourself with the responsibilities and how your past experiences, especially in sales or customer service, can relate to this position.
✨Showcase Your People Skills
Since this role involves face-to-face interactions, be ready to demonstrate your ability to connect with people. Prepare examples of how you've successfully handled difficult conversations or resolved conflicts in the past.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations you might face as a Field Collections Agent. Think about how you would approach a customer who is hesitant to discuss their financial situation and prepare your responses.
✨Highlight Your Flexibility
This job offers flexible hours, so be prepared to discuss how you manage your time effectively. Share examples of how you've adapted to changing schedules or worked independently to meet targets.
