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For Companies At a Glance
- Tasks: Meet customers face-to-face to help them manage their finances and resolve payment issues.
- Company: Join Orbit Credit Services, a supportive and flexible workplace.
- Benefits: Earn a competitive salary, enjoy uncapped bonuses, and 31 days holiday.
- Why this job: Make a real difference in people's lives while enjoying flexibility and autonomy.
- Qualifications: Must have a full UK driving licence, own car, and a clear criminal record.
- Other info: Dynamic role with ongoing training and excellent career development opportunities.
The predicted salary is between 27965 - 35765 £ per year.
Start date: 13th April 2026
Location: Within a 90-minute travel radius of your home (applicants must reside within Luton)
Salary: From £27,965 + £4,200 per annum car allowance + uncapped monthly bonus (current Field team earn monthly bonuses from £200-£400)
Earnings Potential: Up to £35,765 per year (inclusive of car allowance)
Hours: Flexible, 40 hours per week (including prime hours)
No Warrant Work Involved
Do you:
- Hold a full UK driving licence and have access to a vehicle?
- Prefer working independently, outdoors, and engaging with people face-to-face?
- Value flexibility and autonomy in your schedule?
If that sounds like you — Orbit Credit Services has an excellent opportunity waiting.
About the Role
As a Field Collections Agent, you will be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.
Your key responsibilities:
- Visit customers to resolve outstanding arrears and discuss payment options
- Handle accounts for both regulated and non-regulated clients, including reconnection visits
- Accept payments, set up repayment plans, and re-engage customers with client services
- Educate customers about the potential consequences of non-payment
- Use an Orbit-supplied iPad to update account outcomes in real time
Working Hours
We offer a 40-hour work week with a supportive approach to work-life balance. Your visits will be scheduled across the following operating window: 40 hours per week required, operating hours are Monday–Friday visiting between 8am–8pm and Saturday 9am-1pm. 10 of your 40 hours must be worked during prime hours. Prime hours are 4pm -8pm Monday and Saturday 9am-1pm.
Benefits:
- 31 days holiday (including bank holidays + December shutdown)
- Fuel card for business use
- Referral Bonus Scheme
- Uncapped monthly bonuses (£200–£400 typical)
- Comprehensive 5-week induction programme
- Ongoing training and professional development
- Access to Medicash and Employee Assistance Programme
Requirements:
- Clear criminal record
- No CCJs, IVAs, or bankruptcies in the last 6 years
- Full driving licence (max 6 points), own car, and will require business insurance
- Tech-savvy and comfortable working independently
Job Type: Full-time
Pay: £27,965.00 - £35,765.00 per year
Field Collections Agent in Luton employer: Encore Capital Group
Contact Detail:
Encore Capital Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Collections Agent in Luton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Orbit Credit Services. Understand their values and what they stand for. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your empathy and problem-solving skills, which are key for a Field Collections Agent. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress the part! Even though this role involves working outdoors, showing up to your interview looking professional can make a great first impression. It shows that you take the opportunity seriously and respect the interview process.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in the interviewer's mind. Plus, it’s a chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Field Collections Agent in Luton
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share a bit about your experiences and how they relate to the Field Collections Agent role.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your relevant skills and experiences that match what we’re looking for, especially your ability to work independently and engage with customers face-to-face.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re looking for someone who can handle accounts effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Encore Capital Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Field Collections Agent. Familiarise yourself with the key tasks like handling accounts, discussing payment options, and using technology like an iPad for updates. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As this job involves face-to-face interactions, be prepared to discuss your experience in engaging with customers. Think of examples where you've shown empathy and provided solutions. Highlighting your ability to connect with people will show that you're a great fit for the role.
✨Demonstrate Flexibility and Independence
Since the role offers flexibility and autonomy, be ready to talk about how you manage your time and work independently. Share any past experiences where you've successfully worked on your own, especially in outdoor settings or similar environments.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training programmes, and what success looks like in this role. This shows your genuine interest and helps you assess if the company is the right fit for you.
