Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support vulnerable customers through compassionate calls and set up tailored repayment plans.
- Company: Encore Capital Group, dedicated to helping customers in financial recovery.
- Benefits: Starting salary of £26,436.80, 31 days holiday, discounts, and hybrid work model.
- Other info: Great opportunity for career growth in a meaningful role.
- Why this job: Make a real difference in people's lives while enjoying a supportive work environment.
- Qualifications: Empathy and communication skills; must pass credit and background checks.
The predicted salary is between 26436 - 27528 £ per year.
Encore Capital Group is hiring a Call Centre Agent in Glasgow to support vulnerable customers. The role involves inbound and outbound calls, providing compassionate service, and setting up tailored repayment plans.
Starting salary is £26,436.80, with potential earnings of £27,528.22 based on experience. Benefits include:
- 31 days holiday
- Discounts
- Optional private healthcare
- Hybrid work model for better work-life balance
Candidates need to pass a credit check and criminal background check.
Empathetic Call Centre Agent - Financial Recovery & Plans in London employer: Encore Capital Group
Contact Detail:
Encore Capital Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Empathetic Call Centre Agent - Financial Recovery & Plans in London
✨Tip Number 1
Make sure to research Encore Capital Group and their values. Understanding their mission to support vulnerable customers will help you connect with the role during interviews. We want to see your passion for compassionate service shine through!
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of calls, we recommend doing mock calls with friends or family. This will help you feel more confident and ready to handle real customer interactions.
✨Tip Number 3
Prepare some examples of how you've shown empathy in past roles. We love hearing about your experiences, especially when it comes to helping others. Tailor your stories to show how you can provide that compassionate service they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for candidates who are genuinely excited about joining our team.
We think you need these skills to ace Empathetic Call Centre Agent - Financial Recovery & Plans in London
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your ability to connect with customers on a personal level. Use examples from your past experiences where you’ve provided compassionate service, as this is key for the role.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. Mention your experience with financial recovery or customer support to stand out.
Be Clear and Concise: Keep your writing clear and to the point. Avoid jargon and ensure your application is easy to read. We want to see your personality shine through, but clarity is crucial in a call centre role!
Apply Through Our Website: Make sure to apply directly through our website. This not only ensures your application gets to us quickly but also shows you’re serious about joining our team at Encore Capital Group. We can’t wait to hear from you!
How to prepare for a job interview at Encore Capital Group
✨Understand the Role
Before your interview, make sure you fully grasp what being an Empathetic Call Centre Agent entails. Research Encore Capital Group and their approach to supporting vulnerable customers. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Empathy
Since this role focuses on compassionate service, prepare examples from your past experiences where you've demonstrated empathy. Think about situations where you helped someone in distress or resolved a conflict with understanding. This will highlight your suitability for the position.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the interviewer’s questions and responding thoughtfully. It’s a key skill for a call centre agent, especially when dealing with sensitive financial matters, so demonstrating this ability can set you apart.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations with customers. Prepare by thinking through potential challenges you might face in the role and how you would address them. This shows that you’re proactive and ready to tackle the job head-on.