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- Tasks: Support customers in achieving financial wellbeing through exceptional service.
- Company: Join Orbit Credit Services, a supportive and dynamic team in Telford.
- Benefits: Competitive salary, flexible shifts, and 31 days holiday.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Customer service experience in retail, hospitality, or care is a plus.
- Other info: Comprehensive training and structured career progression await you.
The predicted salary is between 25396 - 35356 £ per year.
Orbit Credit Services is on the lookout for Call Centre Agents to join our team in Telford on the 23rd March 2026.
Responsibilities:
- As a Call Centre Agent, you will be supporting customers to achieve financial wellbeing.
- Engaging customers on inbound and outbound calls, providing exceptional customer service to financial stability.
- Confidently handling calls where you will support potentially vulnerable customers to deliver solutions with care and empathy.
- After completing the 4 weeks of training, you will move onto our weekly shift patterns to support our customers when they need us.
Requirements/Qualifications:
- Experience in Customer Service in Retail, Hospitality, Care, or related environments is desirable.
- Ability to work as part of a team and deliver 5-star customer service.
Benefits and Conditions:
- Salary: from £25,396 based on experience, on a 40 hour contract.
- Operational hours: shifts vary per client and are available Monday to Friday 8am–8pm; Saturdays (1 in 3 per month) with flexible shifts for client needs between 8am–4pm.
- 31 days holiday (pro rata) including all.
Customer Consultant in London employer: Encore Capital Group
Contact Detail:
Encore Capital Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Orbit Credit Services. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your customer service skills and empathy, especially since you'll be dealing with potentially vulnerable customers.
✨Tip Number 3
Dress the part! Even if it’s a virtual interview, make sure you look professional. It shows respect for the opportunity and sets a positive tone for the conversation. Plus, it’ll boost your confidence!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance at landing that Customer Consultant position!
We think you need these skills to ace Customer Consultant in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the Customer Consultant role. Highlight your relevant experience in customer service and how it aligns with our mission to support financial wellbeing.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past roles in retail, hospitality, or care to show how you’ve delivered exceptional customer service.
Be Personable: We love a bit of personality! Let your unique voice shine through in your application. Remember, we’re looking for someone who can connect with customers empathetically.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on board!
How to prepare for a job interview at Encore Capital Group
✨Know Your Stuff
Before the interview, make sure you understand Orbit Credit Services and their mission. Familiarise yourself with their approach to customer service and financial wellbeing. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Empathy
As a Customer Consultant, you'll be dealing with potentially vulnerable customers. Prepare examples from your past experiences where you've demonstrated empathy and care. This will highlight your ability to handle sensitive situations effectively.
✨Practice Common Scenarios
Think about common scenarios you might face as a Call Centre Agent, such as handling difficult calls or providing solutions to customer problems. Practising these scenarios can help you articulate your thought process and problem-solving skills during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.