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- Tasks: Support customers in achieving financial wellbeing through exceptional service on calls.
- Company: Leading financial services provider with a supportive and diverse workplace.
- Benefits: Structured training, holiday entitlements, and fun company events.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Background in customer service with empathy and teamwork skills.
- Other info: Join a dynamic team and enjoy great career growth opportunities.
The predicted salary is between 22000 - 28000 £ per year.
A leading financial services provider seeks a Call Centre Agent to join its Telford team. In this dynamic role, you will support customers achieving financial wellbeing through exceptional service on inbound and outbound calls.
Ideal candidates will have a background in customer service, demonstrating empathy, teamwork, and enthusiasm. You will benefit from a structured training program and enjoy perks like holiday entitlements and company events.
Apply now to become part of a supportive, diverse workplace.
Customer Care & Financial Wellness Agent (Call Centre) in London employer: Encore Capital Group
Contact Detail:
Encore Capital Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care & Financial Wellness Agent (Call Centre) in London
✨Tip Number 1
Get to know the company! Research their values and mission, especially around customer care and financial wellness. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is all about calls, try role-playing with a friend or family member. Focus on being empathetic and enthusiastic, just like the job description suggests.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend any company events. This can give you insider info and might even lead to a referral, which can really boost your chances.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining their supportive and diverse workplace.
We think you need these skills to ace Customer Care & Financial Wellness Agent (Call Centre) in London
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've helped customers in the past, so share specific examples that demonstrate your empathy and teamwork.
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the skills and qualities mentioned in the job description. This shows us you’re genuinely interested in the role.
Be Enthusiastic!: Let your enthusiasm shine through in your written application. We love candidates who are excited about helping others achieve financial wellbeing, so don’t hold back on expressing your passion for the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Encore Capital Group
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss your previous experiences and how you've handled challenging situations. Think of specific examples that showcase your empathy and teamwork.
✨Research the Company
Take some time to learn about the financial services provider and its values. Understanding their mission and how they support customers can help you tailor your answers and show that you're genuinely interested in the role.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This means not just hearing but understanding what the interviewer is saying. Nod, ask clarifying questions, and summarise their points to show you're engaged and attentive.
✨Prepare for Common Scenarios
Think about common scenarios you might face as a Call Centre Agent. Prepare responses for questions like how you would handle an upset customer or how you would promote financial wellness. This will help you feel more confident and articulate during the interview.