Hybrid Call Centre Consultant – Inbound & Outbound

Hybrid Call Centre Consultant – Inbound & Outbound

Full-Time 22000 - 28000 Β£ / year (est.) No working from home possible
Encore Capital Group

At a Glance

  • Tasks: Be the first point of contact for customers, providing support and empathy.
  • Company: Wescot Credit Services, a supportive workplace in Hull.
  • Benefits: Hybrid work model, comprehensive training, and flexible shifts.
  • Other info: Join a dynamic team with opportunities for growth and development.
  • Why this job: Make a real difference in customers' financial wellbeing while developing your skills.
  • Qualifications: Strong communication skills and a passion for helping others.

The predicted salary is between 22000 - 28000 Β£ per year.

Wescot Credit Services in Hull is seeking a Customer Consultant at HU1 3HA, starting 7 September 2026.

You will be the first point of contact for customers, offering support and empathy to help achieve financial wellbeing.

The role includes inbound/outbound calls, training, and a shift pattern across weekdays and Saturdays.

You’ll begin with a 4-week training programme in our Hull office, then transition to a hybrid model blending office and home work.

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Hybrid Call Centre Consultant – Inbound & Outbound employer: Encore Capital Group

Wescot Credit Services is an excellent employer for those looking to make a real difference in people's lives through financial wellness. With a supportive work culture that prioritises empathy and professional growth, employees benefit from a competitive salary, generous holiday allowance, and a structured training programme, all while enjoying the flexibility of hybrid working options in the vibrant city of Hull.

Encore Capital Group

Contact Details:

Encore Capital Group Recruitment Team

We think you need these skills to ace Hybrid Call Centre Consultant – Inbound & Outbound

Customer Service Skills
Empathy
Communication Skills
Call Handling
Training Ability
Adaptability
Time Management