At a Glance
- Tasks: Be the first point of contact for customers, providing support and empathy.
- Company: Wescot Credit Services, a supportive workplace in Hull.
- Benefits: Hybrid work model, comprehensive training, and flexible shifts.
- Other info: Join a dynamic team with opportunities for growth and development.
- Why this job: Make a real difference in customers' financial wellbeing while developing your skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 22000 - 28000 £ per year.
Wescot Credit Services in Hull is seeking a Customer Consultant at HU1 3HA, starting 7 September 2026.
You will be the first point of contact for customers, offering support and empathy to help achieve financial wellbeing.
The role includes inbound/outbound calls, training, and a shift pattern across weekdays and Saturdays.
You’ll begin with a 4-week training programme in our Hull office, then transition to a hybrid model blending office and home work.
#J-18808-Ljbffr
Hybrid Call Centre Consultant – Inbound & Outbound employer: Encore Capital Group
Wescot Credit Services is an excellent employer for those looking to make a real difference in people's lives through financial wellness. With a supportive work culture that prioritises empathy and professional growth, employees benefit from a competitive salary, generous holiday allowance, and a structured training programme, all while enjoying the flexibility of hybrid working options in the vibrant city of Hull.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Call Centre Consultant – Inbound & Outbound
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Encore Capital Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Encore Capital Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Hybrid Call Centre Consultant – Inbound & Outbound
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Encore Capital Group:Your cover letter is your chance to shine! Tell us why you want to work at Encore Capital Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Encore Capital Group!
How to prepare for a job interview at Encore Capital Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
