At a Glance
- Tasks: Meet customers face-to-face to help them manage their finances and resolve payment issues.
- Company: Join Orbit Credit Services, a supportive and flexible workplace.
- Benefits: Earn a competitive salary, bonuses, and enjoy 31 days holiday plus ongoing training.
- Other info: Flexible hours with options for a 4 or 5-day workweek.
- Why this job: Make a real difference in people's lives while enjoying flexibility and autonomy.
- Qualifications: Must have a full UK driving licence, own car, and be tech-savvy.
The predicted salary is between 28665 - 35765 £ per year.
Location: Within a 90-minute travel radius of your home (applicants must reside within Gloucester)
Salary: From £28,665 + £4,200 per annum car allowance + uncapped monthly bonus as a guide our current Field team earn monthly bonuses of up to £400
Earnings Potential: Up to £35,765 per year (inclusive of car allowance)
Hours: Flexible, 40 hours per week (including peak shifts)
No Warrant Work Involved
Do you:
- Hold a full UK driving licence and have access to a vehicle?
- Prefer working independently, outdoors, and engaging with people face-to-face?
- Value flexibility and autonomy in your schedule?
If that sounds like you — Orbit Credit Services has an excellent opportunity waiting.
About the Role
As a Field Collections Agent, you'll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.
Your key responsibilities:
- Visit customers to resolve outstanding arrears and discuss payment options
- Handle accounts for both regulated and non-regulated clients. This will include reconnection visits
- Accept payments, set up repayment plans, and re-engage customers with client services
- Educate customers about the potential consequences of non-payment
- Use an Orbit-supplied iPad to update account outcomes in real time
Working Hours
We offer a 40-hour workweek with a supportive approach to work-life balance. Your visits will be scheduled across the following operating window:
- Monday–Friday visiting times are between 8am-8pm
- A number of shift pattern options available, you can choose between a 4 day or 5 day working week.
Benefits
- 31 days holiday (incl. bank holidays + December shutdown)
- Fuel card for business use
- Referral Bonus Scheme
- Uncapped monthly bonuses (Up to £400)
- Comprehensive 5-week induction programme
- Ongoing training and professional development
- Access to Medicash and Employee Assistance Programme
Requirements
- Clear criminal record
- No CCJs, IVAs, or bankruptcies in the last 6 years
- Full driving licence (max 6 points), own car, and will require business insurance
- Tech-savvy and comfortable working independently
At Orbit we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.
Field Collections Agent in Gloucester employer: Encore Capital Group
Wescot Credit Services is an excellent employer for those looking to make a real difference in people's lives through financial wellness. With a supportive work culture that prioritises empathy and professional growth, employees benefit from a competitive salary, generous holiday allowance, and a structured training programme, all while enjoying the flexibility of hybrid working options in the vibrant city of Hull.
