Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers to discuss financial options and resolve accounts in the field.
- Company: Join Orbit Credit Services, a supportive company focused on customer financial health.
- Benefits: Enjoy flexible hours, uncapped bonuses, 31 days holiday, and comprehensive training.
- Why this job: Work outdoors, make a difference, and enjoy a balanced work-life culture.
- Qualifications: Must have a full driving licence, clear criminal record, and be tech-savvy.
- Other info: Candidates must reside within Wakefield and can travel up to 90 minutes from home.
The predicted salary is between 27965 - 35765 £ per year.
Field Collections Agent
*No Warrant Work involved*
Annual earningstotal up to£35,765(inclusive of the car allowance)
Monthly Bonus
Do you have a full driving licence and access to a vehicle for work?
Would you love to work outdoors?
Do you want the flexibility to work the hours to suit you and your customers?
If the answer is yes, then we have an excellent opportunity for you!
Please note we can only accept applications from candidates who reside within Wakefieldbut you can expect to travel up to 90mins radius from your home address.
__________________________________________________________________
SALARY:
Basic starting salary from£27,965with potential to rise in role, plus£4,200 p.a.car allowance & fuel card (business use only).
Here atOrbitwe like to go above and beyond. Our monthly bonus structure is uncapped. As a guide Field Collections Agents earn bonuses of £200 – £400 per month which could take your annual earnings total up to£35,765(inclusive of the car allowance).
SHIFTS:
- Working patterns, to support your work-life balance.
- We have an operating window of
- 8am – 8pm Monday to Friday
- 9am – 1pm on Saturday.
- We work a 40-hour week. 10-hours of which must be worked during our prime operating window
- Monday to Friday 4pm – 8pm
- Saturday 9am – 1pm.
ROLE:
As aField Collections Agent at Orbit Credit Services you will need to be at ease speaking to our customers to discuss options that help them address their financial situation. You’ll be field based covering a region within a 90 minute radius of your home address.
In this rewarding role we’ll support you to use your expertise and commitment to customer service to helping our customers achieve financial health. Your role will involve you:
- Visiting our customers at their home address supporting them get back on track with their outstanding arrears
- Your work will be split between water accounts and our regulated work which will include reconnect visits
- Day to day you can expect to resolve customer’s accounts on a personal basis.
- Taking payments, setting up repayment plans or reconnecting them to our clients to help them achieve financial wellbeing
- Educating customers on the potential consequences of non-payment of their account
- We’ll supply you with an iPad so you can update customers’ accounts with visit outcomes, so you need to be IT literate and comfortable using the iPad
ADDED BENEFITS:
- 31 days holiday (including bank holidays and an annual shutdown over the December festive period)
- Excellent company benefits
- Employee Assistance Programme and Medicash plans
- Working patterns, to support your work-life balance
- To support you with this, our comprehensive five-week induction programme means you will spend time learning how to use our systems and deal with your customers effectively and professionally. We’ll make sure you’re fully prepared to speak to customers once you’ve hit the required quality structure
- Ongoing support and development from our in-house team
__________________________________________________________________
MINIMUM REQUIREMENTS?
- A clear criminal record
- No CCJ’s or IVA’s within the last 6 years
- Own a car and six-points or less on licence
- Must have business insurance add-on for vehicle
- Technology competent and comfortable working alone
__________________________________________________________________
Advisory note: At Orbit we’re regulated by our clients – as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.
#J-18808-Ljbffr
Field Collections Agent employer: Encore Capital Group
Contact Detail:
Encore Capital Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Collections Agent
✨Tip Number 1
Familiarise yourself with the local area of Wakefield and its surrounding regions. Understanding the geography will help you plan your routes efficiently, making it easier to manage your time and meet customers.
✨Tip Number 2
Brush up on your customer service skills, as this role heavily relies on effective communication. Practising how to handle difficult conversations can set you apart from other candidates.
✨Tip Number 3
Make sure you're comfortable using technology, especially an iPad. Familiarise yourself with common apps and tools that may be used in the role to demonstrate your tech-savviness during the interview.
✨Tip Number 4
Prepare to discuss your flexibility in working hours. Since the role requires working during specific times, showing that you can adapt your schedule to meet customer needs will make you a more attractive candidate.
We think you need these skills to ace Field Collections Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and fieldwork. Emphasise any roles where you've had to manage financial discussions or collections.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with the responsibilities of a Field Collections Agent. Mention your ability to work independently and your comfort with technology.
Highlight Your Driving Experience: Since this role requires a full driving licence and access to a vehicle, clearly state your driving experience and any relevant insurance details in your application.
Showcase Your Communication Skills: Demonstrate your strong communication skills in your application. Provide examples of how you've effectively resolved customer issues or educated clients in previous roles.
How to prepare for a job interview at Encore Capital Group
✨Know Your Role
Familiarise yourself with the responsibilities of a Field Collections Agent. Understand the importance of customer service and how to effectively communicate with customers about their financial situations.
✨Demonstrate Your Driving Skills
Since this role requires a full driving licence and access to a vehicle, be prepared to discuss your driving experience. Highlight any relevant experience you have in travelling for work or managing your time effectively on the road.
✨Showcase Your IT Competence
As you'll be using an iPad to update customer accounts, make sure to express your comfort with technology. Be ready to discuss any previous experience you have with similar devices or software.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific customer situations. Think of examples from your past experiences where you successfully resolved issues or helped someone in a difficult financial situation.
