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For Companies At a Glance
- Tasks: Engage with customers to help manage their financial situations while working outdoors.
- Company: Join Orbit Credit Services, a supportive company focused on customer wellbeing.
- Benefits: Enjoy flexible hours, uncapped bonuses, and 31 days of holiday each year.
- Why this job: This role offers independence, a positive impact on customers, and a great work-life balance.
- Qualifications: Must have a full driving licence, clear criminal record, and be tech-savvy.
- Other info: Candidates must reside within the Harlow area and may travel up to 90 minutes for work.
The predicted salary is between 27965 - 35765 £ per year.
Field Collections Agent
*No Warrant Work involved*
Annual earnings: total up to £35,765 (including car allowance)
Monthly Bonus:
Do you have a full driving licence and access to a vehicle for work?
Would you love to work outdoors?
Do you want flexible hours that suit you and your customers?
If yes, we have an excellent opportunity for you!
Please note: we can only accept applications from candidates residing within the Harlow area, but you may need to travel up to a 90-minute radius from your home.
SALARY:
Starting salary from £27,965, with potential to increase, plus £4,200 p.a. car allowance & fuel card (business use only).
At Orbit, we offer a monthly bonus structure that is uncapped. Field Collections Agents typically earn bonuses of £200 – £400 per month, which can bring your annual earnings up to £35,765 (including the car allowance).
SHIFTS:
- Flexible working patterns supporting work-life balance.
- Operating hours:
- 8am – 8pm Monday to Friday
- 9am – 1pm Saturday
- Workweek: 40 hours, with 10 hours during peak hours:
- Monday to Friday 4pm – 8pm
- Saturday 9am – 1pm
ROLE:
As a Field Collections Agent at Orbit Credit Services, you will need to be comfortable speaking with customers to discuss options that help them manage their financial situations. You’ll be field-based, covering a region within a 90-minute radius of your home.
This rewarding role involves:
- Visiting customers at their homes to support them in resolving outstanding arrears
- Handling water accounts and regulated work, including reconnect visits
- Resolving customer accounts personally
- Taking payments, setting up repayment plans, or reconnecting accounts to help achieve financial wellbeing
- Educating customers on the consequences of non-payment
- Using an iPad to update visit outcomes; IT literacy is required
ADDED BENEFITS:
- 31 days holiday (including bank holidays and December shutdown)
- Company benefits
- Employee Assistance Programme and Medicash plans
- Comprehensive five-week induction and ongoing support
__________________________________________________________________
MINIMUM REQUIREMENTS:
- Clear criminal record
- No CCJs or IVAs within the last 6 years
- Own a car with six points or less on your license
- Business insurance add-on for vehicle
- Tech-savvy and comfortable working independently
__________________________________________________________________
Note: Candidates will undergo a basic credit and criminal background check. We cannot proceed if a CCJ, IVA, or Bankruptcy appears on your credit file or if you lack full right to work in the UK.
Job Type: Full-time
Pay: £27,965.00 – £35,765.00 per year
Job Ref: CCAFLD
#J-18808-Ljbffr
Field Collections Agent employer: Encore Capital Group
Contact Detail:
Encore Capital Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Collections Agent
✨Tip Number 1
Familiarise yourself with the local area around Harlow. Since you'll be travelling within a 90-minute radius, knowing the streets and communities can help you navigate efficiently and build rapport with customers.
✨Tip Number 2
Brush up on your communication skills. As a Field Collections Agent, you'll need to discuss sensitive financial matters with customers, so being empathetic and clear in your conversations is crucial.
✨Tip Number 3
Get comfortable with technology, especially using an iPad for updates. Being tech-savvy will not only help you in your role but also show us that you're ready to adapt to our systems.
✨Tip Number 4
Prepare to demonstrate your problem-solving skills during the interview. Think of examples where you've successfully resolved issues or helped others manage their financial situations, as this will be key in your role.
We think you need these skills to ace Field Collections Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service or collections. Emphasise any roles where you've had to manage financial situations or work independently.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and mention your flexibility with working hours. Highlight your ability to communicate effectively with customers and your comfort with technology, such as using an iPad.
Showcase Your Driving Experience: Since this role requires a full driving licence and access to a vehicle, make sure to mention your driving experience and any relevant insurance details in your application.
Prepare for Background Checks: Be ready to provide information for the basic credit and criminal background checks. Ensure you meet the minimum requirements, such as having a clear criminal record and no CCJs or IVAs in the last six years.
How to prepare for a job interview at Encore Capital Group
✨Know Your Role
Familiarise yourself with the responsibilities of a Field Collections Agent. Understand the importance of customer interactions and how to handle financial discussions. This will help you demonstrate your suitability for the role during the interview.
✨Showcase Your Communication Skills
Since the role involves speaking with customers about sensitive financial matters, practice articulating your thoughts clearly and empathetically. Prepare examples of how you've successfully communicated in previous roles or situations.
✨Demonstrate Tech Savviness
As you'll be using an iPad to update visit outcomes, be ready to discuss your comfort level with technology. Mention any relevant experience you have with similar devices or software, as this will show you're prepared for the job's requirements.
✨Highlight Flexibility and Independence
The role offers flexible hours and requires working independently. Be prepared to discuss how you manage your time effectively and adapt to changing circumstances, as this will be crucial for success in the position.
