Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Meet customers face-to-face to help them manage their finances and resolve payment issues.
- Company: Join Orbit Credit Services, a supportive and flexible workplace.
- Benefits: Earn a competitive salary with uncapped bonuses and 31 days holiday.
- Why this job: Make a real difference in people's lives while enjoying flexibility and autonomy.
- Qualifications: Must have a full UK driving licence and be tech-savvy.
- Other info: Great career growth opportunities with ongoing training and a friendly team.
The predicted salary is between 27965 - 35765 £ per year.
Start date: 12th January 2026
Location: Within a 90-minute travel radius of your home (applicants must reside within Lancaster)
Salary: From £27,965 + £4,200 per annum car allowance + uncapped monthly bonus. Current Field team earn monthly bonuses from £200‑£400. Earnings Potential: Up to £35,765 per year (inclusive of car allowance).
Hours: Flexible, 40 hours per week (including peak shifts). No Warrant Work Involved.
Do you:
- Hold a full UK driving licence and have access to a vehicle?
- Prefer working independently, outdoors, and engaging with people face‑to‑face?
- Value flexibility and autonomy in your schedule?
If that sounds like you — Orbit Credit Services has an excellent opportunity waiting.
About the Role
As a Field Collections Agent, you'll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.
Your key responsibilities:
- Visit customers to resolve outstanding arrears and discuss payment options.
- Handle accounts for both regulated and non‑regulated clients. This will include reconnection visits.
- Accept payments, set up repayment plans, and re‑engage customers with client services.
- Educate customers about the potential consequences of non‑payment.
- Use an Orbit‑supplied iPad to update account outcomes in real time.
Candidates who have previously been successful in this role have come from a background in Sales, Military or Police.
Working Hours
We offer a 40‑hour work week with a supportive approach to work‑life balance. Your visits will be scheduled across the following operating window: 40 hours per week required, operating hours are Monday–Friday visiting between 8am–8pm, Saturday 9am‑1pm. 10 of your 40 hours must be worked during prime hours. Prime hours are 4pm‑8pm Monday and Saturday 9am‑1pm.
Benefits
- 31 days holiday (incl. bank holidays + December shutdown)
- Fuel card for business use
- Referral Bonus Scheme
- Uncapped monthly bonuses (£200–£400 typical)
- Comprehensive 5‑week induction programme
- Ongoing training and professional development
- Access to Medicash and Employee Assistance Programme
Requirements
- Clear criminal record
- No CCJs, IVAs, or bankruptcies in the last 6 years
- Full driving licence (max 6 points), own car, and will require business insurance
- Tech‑savvy and comfortable working independently
Job Type: Full‑time
Pay: £27,965.00 - £35,765.00 per year
Field Collections Agent employer: Encore Capital Group
Contact Detail:
Encore Capital Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Collections Agent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Orbit Credit Services. Understand their values and what they stand for. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how your past experiences relate to the Field Collections Agent role. This will boost your confidence and help you articulate your thoughts clearly during the actual interview.
✨Tip Number 3
Show off your people skills! As a Field Collections Agent, you'll be engaging with customers face-to-face. Be ready to share examples of how you've successfully handled difficult conversations or built rapport with clients in the past. This will demonstrate your ability to empathise and connect with others.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows good manners but also keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Field Collections Agent
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and how they relate to the role of a Field Collections Agent.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your relevant skills and experiences that match what we’re looking for, especially your ability to work independently and engage with customers face-to-face.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Encore Capital Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Field Collections Agent. Familiarise yourself with the responsibilities, like handling accounts and engaging with customers face-to-face. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
Since this role involves meeting customers and discussing sensitive financial matters, it's crucial to demonstrate your empathy and communication skills. Prepare examples from your past experiences where you've successfully resolved conflicts or helped someone in need. This will highlight your ability to connect with clients.
✨Be Ready for Scenario Questions
Expect scenario-based questions during the interview. Think about how you would handle various situations, such as a customer who is upset about their arrears. Practising these scenarios can help you articulate your thought process and problem-solving skills effectively.
✨Dress for Success
Even though the job involves working outdoors, it's important to present yourself professionally during the interview. Opt for smart-casual attire that reflects your understanding of the company's values. A polished appearance can make a great first impression and show that you take the opportunity seriously.