At a Glance
- Tasks: Meet customers face-to-face to help them manage their finances and resolve payment issues.
- Company: Join Orbit Credit Services, a supportive and flexible workplace.
- Benefits: Earn a competitive salary with uncapped bonuses and 31 days holiday.
- Other info: Enjoy ongoing training and a dynamic work environment with great career growth.
- Why this job: Make a real difference in people's lives while enjoying flexibility and autonomy.
- Qualifications: Must have a full UK driving licence, own car, and a clear criminal record.
The predicted salary is between 27965 - 35765 £ per year.
** Start date 12th October 2026**
Location
Within a 90-minute travel radius of your home (applicants must reside within Leicester)
Salary
From £28,665 + £4,200 per annum car allowance + uncapped monthly bonus as a guide our current Field team earn monthly bonuses of up to £400
Earnings Potential
Up to £35,765 per year (inclusive of car allowance)
Hours
Flexible, 40 hours per week (including peak shifts)
No Warrant Work Involved
Do you:
- Hold a full UK driving licence and have access to a vehicle?
- Prefer working independently, outdoors, and engaging with people face-to-face?
- Value flexibility and autonomy in your schedule?
If that sounds like you — Orbit Credit Services has an excellent opportunity waiting.
About the Role
As a Field Collections Agent, you'll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.
Your key responsibilities
- Visit customers to resolve outstanding arrears and discuss payment options
- Handle accounts for both regulated and non-regulated clients. This will include reconnection visits
- Accept payments, set up repayment plans, and re-engage customers with client servicesEducate customers about the potential consequences of non-payment
- Use an Orbit-supplied iPad to update account outcomes in real time
Working Hours
We offer a 40-hour workweek with a supportive approach to work-life balance. Your visits will be scheduled across the following operating window:
- Monday–Friday visiting times are between8am-8pm
- A number of shift pattern options available, you can choose between a 4 day or 5 day working week.
Benefits
- 31 days holiday (incl. bank holidays + December shutdown)
- Fuel card for business use
- Referral Bonus Scheme
- Uncapped monthly bonuses (Up to £400)
- Comprehensive 5-week induction programme
- Ongoing training and professional development
- Access to Medicash and Employee Assistance Programme
Requirements
- Clear criminal record
- No CCJs, IVAs, or bankruptcies in the last 6 years
- Full driving licence (max 6 points), own car, and will require business insurance
- Tech-savvy and comfortable working independently
**At Orbit we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check.
Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.
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Field Collections Agent in Leicester employer: Encore Capital Group
Wescot Credit Services is an excellent employer for those looking to make a real difference in people's lives through financial wellness. With a supportive work culture that prioritises empathy and professional growth, employees benefit from a competitive salary, generous holiday allowance, and a structured training programme, all while enjoying the flexibility of hybrid working options in the vibrant city of Hull.
StudySmarter Expert Advice🤫
We think this is how you could land Field Collections Agent in Leicester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Orbit Credit Services. Understand their values and what they stand for. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your empathy and problem-solving skills, which are key for a Field Collections Agent. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress the part! Even though this role involves working outdoors, showing up to your interview looking professional can make a great first impression. It shows that you take the opportunity seriously and respect the interview process.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in the interviewer's mind. Plus, it’s a chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Field Collections Agent in Leicester
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and how they relate to the role of a Field Collections Agent.
Tailor Your Application:Make sure to tailor your application specifically for this role. Highlight your experience with face-to-face customer interactions and any relevant skills that show you can handle the responsibilities of the job.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the position.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Encore Capital Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Field Collections Agent. Familiarise yourself with the key tasks like handling accounts, discussing payment options, and using an iPad for updates. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
Since this job involves face-to-face interactions, be prepared to discuss your experience in engaging with customers. Think of examples where you've shown empathy and provided practical solutions. This will highlight your ability to connect with clients and handle sensitive situations.
✨Demonstrate Flexibility and Independence
The role requires a degree of autonomy, so be ready to talk about how you manage your time and work independently. Share any experiences where you've successfully organised your schedule or adapted to changing circumstances, as this will show you're a great fit for the flexible nature of the job.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with questions about the company culture, training programmes, and what success looks like in this role. This not only shows your interest but also helps you gauge if the company aligns with your values and career goals.
