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- Tasks: Support customers in achieving financial wellbeing through exceptional service on calls.
- Company: Join Orbit Credit Services, a supportive team in Telford.
- Benefits: Competitive salary, 31 days holiday, and company-funded health initiatives.
- Why this job: Make a real difference in customers' lives while developing your career.
- Qualifications: Experience in customer service is a plus; teamwork and empathy are key.
- Other info: Enjoy summer and Christmas parties, plus flexible shifts to fit your lifestyle.
The predicted salary is between 25396 - 25396 £ per year.
Orbit Credit Services is on the lookout for Call Centre Agents to join our team in Telford on the 23rd March 2026.
Responsibilities
- As a Call Centre Agent, you will be supporting customers to achieve financial wellbeing.
- Engaging customers on inbound and outbound calls, providing exceptional customer service to financial stability.
- Confidently handling calls where you will support potentially vulnerable customers to deliver solutions with care and empathy.
- After completing the 4 weeks of training, you will move onto our weekly shift patterns to support our customers when they need us.
Requirements/Qualifications
- Experience in Customer Service in Retail, Hospitality, Care, or related environments is desirable.
- Ability to work as part of a team and deliver 5-star customer service.
Benefits and Conditions
- Salary: from £25,396 based on experience, on a 40 hour contract.
- Operational hours: shifts vary per client and are available Monday to Friday 8am–8pm; Saturdays (1 in 3 per month) with flexible shifts for client needs between 8am–4pm.
- 31 days holiday (pro rata) including all bank holidays.
- Location: Telford - TF3 4NT.
- Summer and Christmas parties, plus seasonal events.
- Mandatory annual salary review.
- Company-funded Health & Wellbeing Initiatives.
- Additional holiday entitlement after 3 years of service.
We are regulated by our clients and any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we are unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.
Customer Consultant in England employer: Encore Capital Group
Contact Detail:
Encore Capital Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant in England
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Orbit Credit Services. Understanding their values and mission will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will boost your confidence and help you articulate your customer service experience effectively.
✨Tip Number 3
Show your passion for helping others! When discussing your previous roles, highlight specific examples where you went above and beyond for customers. This will demonstrate your commitment to delivering exceptional service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Orbit Credit Services.
We think you need these skills to ace Customer Consultant in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Consultant role. Highlight any customer service experience you have, especially in retail or hospitality, as this will show us you're a great fit for our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about helping customers achieve financial wellbeing. Share specific examples of how you've provided exceptional service in the past.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key points stand out.
Apply Through Our Website: We encourage you to apply directly through our website. This way, you’ll ensure your application gets to us quickly and efficiently, plus you can easily track your application status!
How to prepare for a job interview at Encore Capital Group
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss your previous experiences in retail, hospitality, or care, and how they relate to providing exceptional service. Think of specific examples where you went above and beyond for a customer.
✨Show Empathy and Understanding
Since you'll be supporting potentially vulnerable customers, it's crucial to demonstrate empathy during your interview. Prepare to share instances where you've handled sensitive situations with care and understanding, showcasing your ability to connect with customers on a personal level.
✨Familiarise Yourself with the Company
Do some research on Orbit Credit Services and their mission. Understanding their values and how they support financial wellbeing will help you align your answers with what they're looking for. It shows you're genuinely interested in the role and the company.
✨Prepare for Shift Pattern Questions
Be ready to discuss your availability and flexibility regarding shift patterns. Since the role involves varying hours, think about how you can accommodate different schedules and express your willingness to adapt to meet customer needs.