Customer Consultant
Hull (HU1 3HA) – just a short walk from Hull Interchange
Start date: 20th July 2026
What’s in it for you?
- Salary: Starting from £26,500.76 (based on 40 hours), rising with experience
- Bonus: Monthly bonus – earn up to £2,000 extra per year
- Holiday: 31 days (pro rata), including bank holidays
- Training: 4 weeks of structured, supportive training with a dedicated L&D Trainer
- Hybrid working: Once fully competent you can blend home and office working
- Career with purpose: Join a business that cares about customers and colleagues
Flexible working that fits your life
- Choose from 35, 37.5 or 40 hours per week
- Condense your hours over 4 or 5 days
- Open Monday‑Friday, 8am‑8pm and Saturdays, 8am‑4pm. Work on a rotational shift pattern between those hours.
- 1 in 3 Saturdays only – with a weekday off before your Saturday shift
What you’ll be doing
- Handle inbound and outbound calls with professionalism and care
- Use active listening and questioning to understand individual circumstances
- Identify vulnerability and ensure customers receive the right support
- Deliver difficult news with empathy, clarity and confidence
- Help customers take positive steps towards financial health
World‑class training and support
You’ll start with a 4‑week, in‑office training programme (Monday‑Friday, 8:30am‑4:30pm), where you’ll learn:
- How to recognise vulnerability and support needs
- Regulation and signposting
- Our systems and processes
- How to deliver the right outcome for both customers and the business
Once you’re ready, you’ll move onto our weekly shift patterns, with the option to choose either a 35, 37.5 or a 40‑hour contract.
Diversity and inclusion
We value diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone.
Recruitment and background check
Applicants will undergo a basic credit check and criminal background check. Candidates with a CCJ, IVA, or Bankruptcy on their credit file, or who do not have full right to work in the UK, will not be considered further.
