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- Tasks: Join our team as a Customer Consultant, handling calls and providing top-notch customer service.
- Company: Cabot Financial is a rapidly expanding company focused on improving customer well-being.
- Benefits: Enjoy a starting salary of £25,396, performance bonuses, 31 days holiday, and discounts at high-street shops.
- Why this job: This role offers growth opportunities, a supportive culture, and the chance to make a real impact.
- Qualifications: Candidates must be over 18, with good negotiation skills and resilience in a target-driven environment.
- Other info: Diversity and inclusion are key values at Cabot; we welcome diverse talent and perspectives.
The predicted salary is between 20316 - 26755 £ per year.
Do you enjoy working in salesfocused roles or looking for a role in Customer Service?
Do you have the resilience and drive to excel in a target driven environment?
Do you have good negotiation skills?
If you have answered yes, then we have an amazing full-time opportunity for you to join our Customer Operations department in our Saltcoats office, KA21 5JT, just a few minutes walk from Saltcoats station, due to start on 2nd March 2026.
Our team here at Cabot Financial have done some amazing initiatives this year all in aid of improving our well-being. We understand the importance of feeling valued and taking time away from our every day-to-day role to feel our best.
- A salary starting from £25,396 per annum based on a 40 hr contract with the opportunity to progress.
- A performance related quarterly bonus, which is paid monthly –you could earn around an additional £300-£500 plus a month!
- 31 days holiday(pro rata)– including all bank holidays and the opportunity to take an additional five day’s unpaid holiday each year.
- Discount and cash backon hundreds of high-street shops.
- Overtime opportunities
- Insurance– healthcare cash back plan, travel insurance, life assurance.
Training and Shifts:
You’ll spend the first four weeks in office for training Monday-Friday between 8.00am and 4.30pm. Once you’re ready to go, you’ll move into our weekly shift patterns (40-hour per week contract):
Week 1 –Monday to Friday8:00am – 4:30pm
Week 2 –Monday to Friday9:00am- 5:30pm
Week 3 –Monday:12:30pm- 8:00pm
Saturday (1 in 3):9am-1.30pm
Please note we are unfortunately unable to accommodate any holiday during the first 5 weeks training period.
What you’ll be doing:
- Handlinginbound and outbound dialler based calls.
- Providingexceptional customer servicevia telephone
- Confidently handle calls where you will talk about difficult subjects,supportvulnerable customers, and deliversolutionswithcare and empathy.
- Hittingyour call quality standards and KPIs
- Tailoring affordablerepayment plans to manage their debts,helping our customers on the road to financial recovery.
Next steps:
If this sounds like you and you have got what it takes, come, and join our rapidly expanding company! We are looking for people to interview with us ASAP.
Diversity and inclusion
Diversity and inclusion are very important to us at Cabot, and we value a multitude of diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone. Our policies ensure that every candidate and employee are treated fairly and with equal opportunities.
At Cabot we are highly regulated by our clients, as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we are unable to proceed to interview stage if a CCJ, IVA, 2 defaults or more or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK. You must also be over 18.
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Customer Consultant employer: Encore Capital Group
Contact Detail:
Encore Capital Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant
✨Tip Number 1
Familiarise yourself with the company culture at Cabot Financial. They value diversity and inclusion, so showcasing your ability to work in a diverse team can set you apart during the interview.
✨Tip Number 2
Prepare for role-play scenarios that demonstrate your customer service skills. Since you'll be handling sensitive calls, practice responding to difficult situations with empathy and care to show you're ready for the challenges of the job.
✨Tip Number 3
Brush up on your negotiation skills. Think of examples from your past experiences where you've successfully negotiated or resolved conflicts, as this will be crucial in tailoring repayment plans for customers.
✨Tip Number 4
Be ready to discuss your resilience in a target-driven environment. Prepare specific examples of how you've met or exceeded targets in previous roles, as this will demonstrate your drive and suitability for the position.
We think you need these skills to ace Customer Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer service. Use specific examples that demonstrate your negotiation skills and resilience in a target-driven environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle difficult conversations with empathy. Mention why you want to work at Cabot Financial and how you align with their values.
Highlight Relevant Skills: In your application, emphasise skills that are crucial for the role, such as communication, problem-solving, and the ability to meet KPIs. Provide examples of how you've successfully used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Encore Capital Group
✨Showcase Your Sales Skills
Since the role is sales-focused, be prepared to discuss your previous experience in sales or customer service. Highlight specific examples where you successfully negotiated or closed a deal, as this will demonstrate your ability to excel in a target-driven environment.
✨Demonstrate Resilience and Empathy
The job involves handling difficult subjects and supporting vulnerable customers. Share experiences that showcase your resilience and ability to empathise with customers. This will show that you can handle challenging situations with care and understanding.
✨Know the Company and Its Values
Research Cabot Financial and understand their commitment to diversity and inclusion. Be ready to discuss how you align with their values and how you can contribute to their initiatives aimed at improving employee well-being.
✨Prepare for Role-Play Scenarios
You may encounter role-play scenarios during the interview to assess your customer service skills. Practice responding to common customer queries or complaints, focusing on how you would tailor solutions to meet their needs while maintaining call quality standards.
