Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers via calls, providing top-notch service and support for financial wellbeing.
- Company: Join Orbit Credit Services, a leading provider of debt services with a vibrant team in Telford.
- Benefits: Enjoy 31 days holiday, seasonal parties, health initiatives, and a salary review every year.
- Why this job: Kickstart your career in a supportive environment focused on customer care and personal development.
- Qualifications: Ideal for team players with customer service experience or recent college leavers eager to learn.
- Other info: Diversity and inclusion are key values; we celebrate unique talents and perspectives.
The predicted salary is between 25396 - 35356 £ per year.
Overview We\’re committed to making Encore a great place to work, and the key to co-creating a great work culture is our people. We always go the extra mile for our consumers, colleagues, clients, and investors. It\\\’s what sets us apart.Join us in an energized, collaborative, goal-oriented culture where you can learn and grow—a place that\’s investing in your success, as we do for our consumers.Encore Capital Group (Encore) is a global specialty finance company with a team of 7,300 colleagues committed to delivering on our Mission to create pathways to economic freedom.Midland Credit Management (MCM) is a market leader in portfolio purchasing and recovery in the US; leading the industry with compassionate, committed, and innovative consumer-centric practices.Cabot Credit Management (CCM) supports consumers with a range of services to help them get back on track when they\’ve fallen behind with a payment plan. We have 2,800+ colleagues across Europe.At LAAP (Latin America Asia Pacific), we serve Latin American Markets and India, helping consumers on their path towards a more positive financial future.Great Place to Work Certified 2024-2025 Costa Rica Great Place to Work Certified 2024-2025 France Great Place to Work Certified 2024-2025 India Great Place to Work Certified 2024-2025 Portugal Great Place to Work Certified 2024-2025 UK Great Place to Work Certified 2024-2025 USASign Up for Job Alerts Don\’t see what you\’re looking for? Sign up for job alerts and we\’ll notify you when jobs become available.EmailInterested InInterested In Please select a category and location option. Click \”Add\” to create your job alert.CategoryLocationBy signing up, I acknowledge I have read the Encore Capital Group privacy policy opens in new tab, and I wish to receive email communications. I understand I can opt-out from receiving email communications at any time.
#J-18808-Ljbffr
Customer Consultant employer: Encore Capital Group
Contact Detail:
Encore Capital Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant
✨Tip Number 1
Familiarise yourself with Orbit Credit Services and their mission. Understanding their approach to customer service and financial wellbeing will help you align your answers during the interview, showcasing your enthusiasm for their values.
✨Tip Number 2
Prepare to discuss your previous customer service experiences, especially in retail, hospitality, or care. Think of specific examples where you demonstrated empathy and problem-solving skills, as these are crucial for handling potentially vulnerable customers.
✨Tip Number 3
Be ready to talk about your availability and flexibility regarding shift patterns. Since the role requires working various hours, showing that you can adapt to different schedules will make you a more attractive candidate.
✨Tip Number 4
Highlight your teamwork skills during the interview. Orbit values team players, so sharing experiences where you collaborated effectively with others will demonstrate that you fit well within their company culture.
We think you need these skills to ace Customer Consultant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Call Centre Agent at Orbit Credit Services. Tailor your application to highlight relevant experience in customer service, especially if you have worked in retail, hospitality, or care.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience. Use bullet points to detail your achievements and skills that align with the role, such as communication, empathy, and problem-solving abilities.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific reasons why you want to work at Orbit Credit Services and how your background makes you a great fit for their team.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Encore Capital Group
✨Research the Company
Before your interview, take some time to learn about Orbit Credit Services. Understand their mission, values, and the services they provide. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Common Questions
Think about common interview questions for customer service roles, such as how you handle difficult customers or your experience with teamwork. Prepare specific examples from your past experiences that demonstrate your skills and abilities.
✨Show Empathy and Communication Skills
As a Call Centre Agent, you'll be dealing with potentially vulnerable customers. During the interview, highlight your ability to communicate effectively and show empathy. Use examples that illustrate your understanding of customer needs and how you've helped in the past.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions that show your interest in the role and the company. Inquire about the training process, team dynamics, or opportunities for career development. This demonstrates your enthusiasm and commitment to joining their team.
