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For Companies At a Glance
- Tasks: Provide exceptional customer service and support customers’ financial wellbeing through inbound and outbound calls.
- Company: Dynamic financial services company based in Telford with a focus on customer care.
- Benefits: Competitive salary, flexible shifts, and a supportive work environment with additional perks.
- Why this job: Join a team that values empathy and makes a real difference in customers' lives.
- Qualifications: Experience in customer service and strong teamwork skills.
The predicted salary is between 30000 - 42000 £ per year.
A financial services company based in Telford is seeking Call Centre Agents to provide exceptional customer service and support customers’ financial wellbeing. The role includes managing calls, participating in structured training, and engaging with customers empathetically.
Candidates should have experience in customer service and be able to work in a team.
Benefits include:
- A competitive salary
- Flexible shift patterns
- A supportive work environment with various additional perks
Customer Care Specialist - Inbound/Outbound & Flexible Shifts employer: Encore Capital Group
Contact Detail:
Encore Capital Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Specialist - Inbound/Outbound & Flexible Shifts
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and mission can help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, being able to articulate your thoughts clearly and empathetically will set you apart from other candidates.
✨Tip Number 3
Don’t underestimate the power of a follow-up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you prepare for interviews and connect with potential employers. Plus, it’s the best way to stay updated on new opportunities!
We think you need these skills to ace Customer Care Specialist - Inbound/Outbound & Flexible Shifts
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to help customers in the past, so share specific examples that showcase your skills.
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the job description. We love seeing candidates who understand what we’re looking for and can connect their experience to our needs.
Be Yourself: We value authenticity, so let your personality shine through in your application. Share why you’re passionate about customer care and how you can contribute to our team’s success. We’re looking for genuine connections!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application. Plus, it’s super easy!
How to prepare for a job interview at Encore Capital Group
✨Know the Company Inside Out
Before your interview, take some time to research the financial services company. Understand their values, mission, and the specific services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since the role is all about providing exceptional customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to engage empathetically with clients.
✨Practice Common Call Scenarios
Think about typical call scenarios you might encounter as a Call Centre Agent. Practise how you would handle difficult customers or resolve common issues. This will help you feel more confident during the interview and demonstrate your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the role and the company culture. Inquire about the training process or how the team collaborates. This shows that you're not just interested in the job, but also in how you can contribute to a positive work environment.
