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For Companies At a Glance
- Tasks: Meet customers face-to-face to help them manage their finances and resolve payment issues.
- Company: Join Orbit Credit Services, a supportive and flexible workplace.
- Benefits: Earn a competitive salary, enjoy flexible hours, and receive uncapped monthly bonuses.
- Why this job: Make a real difference in people's lives while enjoying autonomy and outdoor work.
- Qualifications: Must have a full UK driving licence, own vehicle, and a clear criminal record.
- Other info: Enjoy 31 days holiday, ongoing training, and excellent career development opportunities.
The predicted salary is between 27965 - 35765 £ per year.
Start date: 13th April 2026
Location: Within a 90‑minute travel radius of your home (applicants must reside within Chelmsford)
Salary: From £27,965 + £4,200 per annum car allowance + uncapped monthly bonus (current Field team earn monthly bonuses from £200‑£400)
Earnings Potential: Up to £35,765 per year (inclusive of car allowance)
Hours: Flexible, 40 hours per week (including prime hours)
No Warrant Work Involved
Do you:
- Hold a full UK driving licence and have access to a vehicle?
- Prefer working independently, outdoors, and engaging with people face‑to‑face?
- Value flexibility and autonomy in your schedule?
If that sounds like you — Orbit Credit Services has an excellent opportunity waiting.
About the Role
As a Field Collections Agent, you will be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.
Your key responsibilities:
- Visit customers to resolve outstanding arrears and discuss payment options
- Handle accounts for both regulated and non‑regulated clients, including reconnection visits
- Accept payments, set up repayment plans, and re‑engage customers with client services
- Educate customers about the potential consequences of non‑payment
- Use an Orbit‑supplied iPad to update account outcomes in real time
Working Hours
We offer a 40‑hour work week with a supportive approach to work‑life balance. Your visits will be scheduled across the following operating window: 40 hours per week required, operating hours are Monday–Friday visiting between 8am–8pm and Saturday 9am‑1pm. 10 of your 40 hours must be worked during prime hours. Prime hours are 4pm–8pm Monday and Saturday 9am‑1pm.
Benefits:
- 31 days holiday (including bank holidays + December shutdown)
- Fuel card for business use
- Referral Bonus Scheme
- Uncapped monthly bonuses (£200–£400 typical)
- Comprehensive 5‑week induction programme
- Ongoing training and professional development
- Access to Medicash and Employee Assistance Programme
Requirements:
- Clear criminal record
- No CCJs, IVAs, or bankruptcies in the last 6 years
- Full driving licence (max 6 points), own car, and will require business insurance
- Tech‑savvy and comfortable working independently
Job Type: Full‑time
Pay: £27,965.00 - £35,765.00 per year
Field Collections Agent in Chelmsford employer: Encore Capital Group
Contact Detail:
Encore Capital Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Collections Agent in Chelmsford
✨Tip Number 1
Get to know the company! Research Orbit Credit Services and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Field Collections Agent, you'll be meeting customers face-to-face. Role-play scenarios with friends or family to build your confidence in handling different situations and providing empathetic solutions.
✨Tip Number 3
Be flexible with your availability! Since the role requires working during prime hours, make sure to highlight your willingness to adapt your schedule. This shows that you're ready to meet customers when they need you most.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Field Collections Agent in Chelmsford
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and friendly. Remember, as a Field Collections Agent, you'll be engaging with customers face-to-face, so showing your approachable side is key.
Tailor Your Application: Make sure to tailor your application to the role. Highlight your experience with customer interactions and any relevant skills that match what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and get straight to the facts about your qualifications and experiences. This makes it easier for us to see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward — just follow the prompts and you’ll be good to go!
How to prepare for a job interview at Encore Capital Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Field Collections Agent. Familiarise yourself with the key tasks like handling accounts, educating customers, and using technology like an iPad for updates. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As this job involves face-to-face interactions, be prepared to demonstrate your communication and empathy skills. Think of examples from your past experiences where you've successfully resolved conflicts or helped someone in need. This will highlight your ability to connect with customers and provide practical solutions.
✨Flexibility is Key
Since the role offers flexible hours, be ready to discuss how you manage your time effectively. Share any strategies you use to stay organised while working independently. This will reassure the interviewer that you can handle the autonomy that comes with the position.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, training programmes, and what success looks like in this role. This shows that you're not just interested in the job, but also in how you can grow within the company.
