Call Centre Agent

Call Centre Agent, Hull HU1 3HA, a short walk from Hull Interchange.

Wescot Credit Services is looking for Call Centre Agents to join our BFI Team, starting 30th June 2025. We seek team players who share our enthusiasm, work ethic, and commitment to 5-star customer service.

As a Call Centre Agent at Wescot, you will:

1. Handle inbound and outbound calls, identify patterns, and recognize potentially vulnerable customers.
2. Use active listening and questioning techniques to support customers on their journey to financial health.
3. Demonstrate empathy and resilience, comfortably discuss difficult topics, and deliver bad news with care.

You will start with a 4-week training program, where you\’ll learn about vulnerability, support needs, signposting, regulation, system usage, and effective questioning to achieve the right outcomes for customers and the business. This training will be held at our Hull office, Monday – Friday: 8.30am – 4.30pm.

After training, you\’ll transition to our weekly shift patterns, with options for 35, 37.5, or 40-hour contracts. Our hours are between Monday – Friday, 8am – 8pm, and Saturdays, 8am – 4pm. You\’ll work on a rotational shift pattern, working 1 in 3 Saturdays, with a day off during the week before your Saturday shift.

Your package includes:

• Salary from £25,396 (based on 40 hours per week), increasing with experience.
• 31 days holiday (pro-rata), including all bank holidays.
• Discounts and cashback at hundreds of high-street shops.
• Fun incentives, including seasonal parties, team breakfasts, pizza days, and games.
• Hybrid working option once fully trained and confident, blending office and home working for better work-life balance.

We are passionate about supporting our local community, working with primary schools to promote financial education through fun, educational games.

If you\’d like to be part of a company committed to our 2025 mission and beyond, please apply and start your next chapter with us!

See what your future colleagues say: https://youtu.be/fM3-_4cqZdA?si=JtQgVJNc2KGROvZf

Wescot Credit Services is a contact centre working with major UK banks, credit card providers, energy, telecoms, and others to recover debts owed by customers.

We are proud to be Great Place to Work-Certified in Costa Rica, France, India, Portugal, the UK, and the US, as part of Encore Capital Group.

Diversity and inclusion are central to our values. We encourage everyone to be themselves at work and foster an inclusive culture.

**Please note:** As we are regulated by our clients, successful candidates will undergo a basic credit and criminal background check. We cannot proceed with interviews if a CCJ, IVA, or Bankruptcy appears on your credit file, or if you lack full right to work in the UK.

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