At a Glance
- Tasks: Support customers on their financial journey through inbound and outbound calls.
- Company: Join Wescot Credit Services, a vibrant team in Hull focused on customer well-being.
- Benefits: Starting salary of £26,500.76, hybrid working, 31 days holiday, and monthly bonuses.
- Other info: Enjoy team events, community initiatives, and a culture of diversity and inclusion.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Empathy, resilience, and a passion for helping others are key.
The predicted salary is between 26501 - 26501 £ per year.
Customer Consultant, Hull HU1 3HA, a short walk from Hull Interchange – starting 7th September 2026!
Salary: Starting from £26,500.76 (based on 40 hrs per week) & rising depending on experience.
Hours: Option to choose from a 35, 37.5 or 40 hour contract.
Bonus: Fantastic monthly bonus where you could earn around an extra £2000 per year.
Shifts: We are open Monday to Friday 8am - 8pm and Saturdays 8am - 4pm, you will work on a rotational shift pattern within those hours which include 2 in 4 Saturdays, but we’ll give you a day off during the week prior to your Saturday shifts.
Training: 4 weeks with a dedicated L&D Trainer supporting you.
Hybrid working - once you’re fully competent and confident in your role, we operate a hybrid working business, offering employees the ability to blend between office and home working for a better work life balance!
31 days holiday (pro rata) - including all bank holidays.
We are looking for team players who match our enthusiasm, work ethic and our outlook to 5-star customer service. In this role, you will be the first point of contact for customers, providing them with the support and empathy they need to achieve financial wellbeing.
As a Call Centre Agent at Wescot you will:
- Handle inbound and outbound calls, spotting patterns and identifying potentially vulnerable customers.
- Use active listening skills and questioning techniques to support our customers on their route back to financial health.
- Have empathy and resilience, be comfortable talking about difficult subjects and be able to deliver difficult news with care.
- Update multiple systems, accurately recording customer interactions and outcomes across various internal systems, ensuring data is up-to-date and compliant with regulatory standards.
- Collaborate with colleagues, sharing insights and best practices, contributing to a supportive team environment.
You’ll begin the role with a 4-week training programme. You’ll learn about vulnerability and support needs, signposting, regulation and how to use our systems, along with effective questioning to deliver the right outcome for the customer and business. This will be based in our Hull office, Monday – Friday: 8.30am – 4.00pm.
Once you’re ready to go, you’ll move into our weekly shift patterns, with the option to choose either a 35, 37.5 or a 40-hour contract.
Our team here at Wescot Credit Services have done some amazing initiatives this year all in aid of improving our well-being. We understand the importance of feeling valued and taking time away from our everyday role to feel our best. Some of our events included a Summer Party, Christmas Party, team events and outings, alongside lots of fun in our vibrant Hull office.
We are also passionate about supporting our local community. We have worked with local primary schools to deliver fun, educational games around the importance of money and debt. Diversity and inclusion are very important to us at Wescot and we value diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone.
At Wescot we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.
Call Centre Agent employer: Encore Capital Group
Orbit Credit Services is an excellent employer, offering a supportive work culture that values empathy and practical solutions in the field of collections. With flexible hours and uncapped bonuses, employees can enjoy a rewarding career while benefiting from comprehensive training and clear pathways for progression within the Liverpool region.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Agent
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Encore Capital Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Encore Capital Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Call Centre Agent
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Encore Capital Group:Your cover letter is your chance to shine! Tell us why you want to work at Encore Capital Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Encore Capital Group!
How to prepare for a job interview at Encore Capital Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
