Mgr, Global Learning EMEA

This position will be responsible for overseeing Global Learning strategy, initiatives and execution within EMEA reporting to the Group HR Director, EMEA. Encore strives to create workplaces that reflect the communities in which we work and live, and where every individual has a full sense of belonging. Our commitment to diversity, equity and inclusion fuels innovation, collaboration, expertise, and excellence, while connecting us more closely to our customers.

On offer is a basic salary of £50,000 to £60,000 (dependent on your individual expertise and experience):

• BUPA full coverage Private Healthcare with no excess payments for the employee
• Employee supported volunteering
• Enhanced family leave provisions
• Perkbox and Employee assistance Programme
• Company sick pay
• Employee recognition scheme
• Generous employee referral scheme
• Clearly defined Career path (and all the important support along the way)
• Access to state-of-the-art technology
• Global presence and opportunities worldwide
• Long Service Programme

Key Job Responsibilities

• Global Learning Analysis & Management: Develop an effective learning strategy based on the needs of the business (assessments), the skill sets required for team members to be successful and key competencies for the organisation. Evaluate and modify existing and proposed programmes; recommend changes and facilitate implementation. Collaborate with business stakeholders and corporate departments to ensure alignment along with exceptional messaging and communication.
• See the Bigger Picture: In partnership with the instructional design team, create, design and curate content specific to the EMEA market needs. In alignment with the Global model, champion the development of certified instructors to support the deployment of corporate developed programmes.
• Value People: Routinely run train-the-trainer programs for existing and new programs being developed so they can be run across EMEA on a regular basis.
• Administration, Budget & Policies/Procedures: Implement, develop and maintain the logistic process of all on-site, online and on-demand learning programmes and certifications. Work with multiple departments to organise regional training events, including, but not limited to, sessions set-up, cost analysis, logistics, and tracking. Oversee and manage the yearly Global Learning budget for EMEA. Continually improve policies and workflows to make learning a bigger part of the culture while keeping it consistent with Global practices. Work with the Global Learning team to complete content translation analysis.
• Reporting & Evaluation: Drive Results - Work closely with internal departments to provide data such as course completion and learning & development results. Leverage survey system to send surveys, gather results and provide detailed analysis of findings, such as ROI. Work within the global LMS.
• Deliver World Class Service: Serve as the first layer of support for all team members and managers.

Job Qualifications:

• BS/BA degree in education, teaching, hospitality or equivalent work experience required
• 5 years of business, sales or customer service experience
• Exemplary presentation skills and/or public speaking and demonstrated experience collaborating with key stakeholders
• Superior interpersonal skills with the ability to establish and maintain relationships with multiple levels of team members and leadership
• Understanding of training needs analysis, development, design, delivery and measurement