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For Companies At a Glance
- Tasks: Support users, manage devices, and maintain networks in a fast-paced environment.
- Company: Join Encord, a rapidly growing AI infrastructure startup with a clear mission.
- Benefits: Competitive salary, equity, 25 days leave, and strong growth opportunities.
- Why this job: Be part of a dynamic team solving real-world AI challenges.
- Qualifications: 3+ years IT support experience and knowledge of macOS management tools.
- Other info: Diverse culture encouraging applicants from all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the IT Support Engineer role at Encord.
About Encord. At Encord, we're building the AI infrastructure of the future. One of the biggest challenges AI companies face today is data quality. The success of any AI application relies heavily on the quality of its training data, yet for most teams, this crucial step is both the most costly and time-consuming. We're here to change that.
We are a talented and ambitious team of 100+, working at the cutting edge of computer vision and deep learning. Backed by $30M in Series B funding from top investors like CRV and Y Combinator, we're one of the fastest-growing companies in our space. We have big plans ahead and are looking to expand our Engineering team to help us in building a better product for our customers.
Who We Are Looking For
We are looking for an experienced and proactive IT Support Engineer to join our fast-paced team. You will be responsible for supporting users, managing devices, maintaining networks, and ensuring smooth day-to-day IT operations. This role is ideal for someone who enjoys solving problems, working collaboratively, and is eager to grow within a dynamic work environment.
What To Expect
- User Onboarding & Support
- Set up and configure new user accounts, devices, and software
- Guide new employees through device setup and software onboarding
- Provide daily support for users with hardware and software issues
- Offer clear, efficient troubleshooting guidance
- Device & Endpoint Management
- Maintain centralized Mac device management systems (e.g., HexNode, Kandji)
- Deploy and enforce IT policies across all devices
- Manage and monitor security tools (e.g., antivirus, endpoint protection)
- Network Maintenance
- Monitor and maintain internal office network systems (Wi-Fi, VPN, LAN)
- Troubleshoot and resolve network connectivity issues
- Inventory & Asset Management
- Keep accurate records of IT assets, including tracking and lifecycle management
- Procure new hardware/software and manage stock levels efficiently
- Vendor Management & IT Process Improvement
- Coordinate with hardware/software vendors and service providers
- Support ongoing improvement of IT operations and documentation
About You
- 3+ years of hands-on IT support or IT administration experience
- Solid experience with macOS device management tools (e.g., HexNode, Kandji)
- Strong understanding of networking fundamentals (Wi-Fi, VPN, LAN)
- Experience with endpoint security solutions
- Good communication skills with the ability to support users across technical skill levels
- Comfortable working in a fast-paced environment and managing multiple priorities
- Proactive, detail-oriented, and solutions-driven mindset
We encourage people from all backgrounds, cultures and skill levels to apply. It is okay to not meet all requirements listed as we are looking for individuals who are passionate, eager to learn.
What We Offer
- Competitive salary, commission and equity in a hyper growth business.
- Strong in-person culture
- Room to grow into anything you choose to — a year ago we were 50 people, now we're 100+. We'll be growing insanely fast over the next 24 months and you'll have all the opportunities for growth as you can handle.
- 25 days annual leave a year + public holidays.
- Encord offers a unique opportunity to be part of a startup with a clear mission and vision. You will get to explore and build services enterprise AI use cases across many different industry verticals such as healthcare, surveillance, retail, agriculture and many more.
- Our work is at the cutting edge of computer vision and deep learning, which also includes working on solving unsolved problems within those fields.
IT Support Engineer in London employer: Encord
Contact Detail:
Encord Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in London
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even just chat with friends who might know someone at Encord. You never know who could put in a good word for you!
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your work, bring them along to interviews. Demonstrating your problem-solving abilities and technical know-how can really set you apart from the crowd.
✨Tip Number 3
Prepare for the interview by researching Encord and its mission. Understand their challenges in AI and think about how your experience can help solve those issues. Tailoring your answers to align with their goals will make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at Encord. Let’s get you that IT Support Engineer role!
We think you need these skills to ace IT Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with macOS device management tools and any relevant networking skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for IT support and how you can contribute to our team at Encord. Let us know why you're excited about the opportunity to work in a fast-paced environment like ours.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled IT challenges in the past. We love proactive problem solvers, so share specific instances where you've made a difference in your previous roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. We can't wait to hear from you!
How to prepare for a job interview at Encord
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of macOS device management tools like HexNode and Kandji. Be ready to discuss your hands-on experience with these tools, as well as any troubleshooting scenarios you've encountered. This will show that you're not just familiar with the tech, but that you can handle real-world issues.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled IT support challenges in the past. Whether it's resolving a network connectivity issue or managing user onboarding, having specific stories ready will demonstrate your proactive and solutions-driven mindset. Remember, they want someone who enjoys solving problems!
✨Communicate Clearly and Confidently
Since you'll be supporting users with varying technical skills, practice explaining complex concepts in simple terms. During the interview, focus on clear communication and ensure you convey your ideas confidently. This will highlight your ability to connect with users effectively.
✨Emphasise Your Adaptability
Encord is a fast-paced environment, so be prepared to discuss how you've managed multiple priorities in previous roles. Share examples of how you've adapted to changing situations or learned new technologies quickly. This will show that you're ready to thrive in their dynamic work culture.
