At a Glance
- Tasks: Deploy the Encord platform and drive customer adoption in a fast-paced environment.
- Company: Join Encord, a cutting-edge AI infrastructure company backed by top investors.
- Benefits: Competitive salary, equity, 25 days leave, and annual learning budget.
- Other info: Enjoy a vibrant office culture with regular socials and career growth opportunities.
- Why this job: Be part of a world-class team shaping the future of AI technology.
- Qualifications: 2-8 years in a client-facing role with strong communication skills.
The predicted salary is between 30000 - 42000 £ per year.
Join us in building the AI infrastructure of the future. The biggest challenge AI companies face today is data quality. Success of any AI application relies on the quality of the model's training data. For 95% of teams, this step is the most costly and time‐consuming to get their product to market.
As ex‐computer scientists, physicists, and quants, we felt firsthand how the lack of tools to prepare quality training data was impeding progress. AI today is what the early days of computing were like—potential clear, tools primitive. This is why we started Encord.
We are a team of 100+ working at the cutting edge of multimodal and visual AI. Encord is backed by top investors, including CRV, Y Combinator, and Next47.
We're looking for an exceptional CS Associate to join our post‐sales team. You'll deploy the Encord platform, work with large customers to drive adoption, and accelerate your career in a fast‐paced environment.
You will own the deployment of the Encord platform, working with some of our largest customers to drive adoption and value‐delivery. You'll become a product expert, and work with internal teams (technical & commercial) to build a well‐oiled engine that consistently enables customers to get up and running successfully, at scale.
You will handle operational work (running onboardings and demos, ensuring integrations are set up correctly, guiding tech teams through best practices) and strategic work (ideating and executing success plans, expanding connections across our customer base).
Join Encord at an inflection point—over the last 18 months we've built a world‐class team, raised $30M Series B, and onboarded hundreds of leading AI companies.
About You
- 2-8 years of experience in a client‐facing role in a high‐intensity, fast‐paced environment.
- Comfortable handling in‐the‐weeds product configuration queries and communicating to executives.
- Great communicator who enjoys running demos, hosting workshops, and building relationships with customers.
- Derives energy from owning and successfully completing projects; balances detail-focus with big‐picture thinking.
- Highly organized and excellent at managing time across many competing priorities.
- Ambitious, cares about career growth, and willing to work hard and take on challenging problems.
- Consistently performed in the top percentile of any environment.
What We Offer
- Competitive salary and equity in a hyper‐growth business.
- Strong in‐person culture: most team members in office 3+ days a week.
- 25 days annual leave + public holidays.
- Annual learning and development budget.
- Paid trips to visit prospects, attend conferences, host events across UK, Europe and US.
- Company lunches twice a week.
- Monthly socials & bi‐annual off‐sites.
Seniority level: Entry level
Employment type: Full‐time
Job function: Other, Software Development
CS Associate in London employer: Encord
Encord is an exceptional employer that fosters a dynamic and collaborative work culture, where innovation thrives at the intersection of AI and data quality. With a strong emphasis on employee growth, we offer competitive salaries, equity in a rapidly expanding business, and generous annual leave, alongside opportunities for professional development through learning budgets and engaging team activities. Join us in our London office, where you'll be part of a world-class team dedicated to transforming the AI landscape while enjoying a vibrant social atmosphere and meaningful career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land CS Associate in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Encord. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Encord before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace CS Associate in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Encord:Your cover letter is your chance to shine! Tell us why you want to work at Encord specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Encord!
How to prepare for a job interview at Encord
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
