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For Companies At a Glance
- Tasks: Help build AI applications and manage customer queries in a fast-paced environment.
- Company: Join Encord, a startup revolutionising AI infrastructure with a strong team culture.
- Benefits: Competitive salary, equity, 25 days leave, and a vibrant office culture.
- Why this job: Make a real impact in AI while collaborating with innovative companies across various industries.
- Qualifications: Experience in customer support, SQL, and scripting languages like Python or Ruby.
- Other info: We welcome diverse backgrounds and encourage passionate learners to apply.
The predicted salary is between 28800 - 48000 ÂŁ per year.
About Us
At Encord, we are building the AI infrastructure of the future. The biggest challenge AI companies face today is not half as glamorous as the outside world may think: it is all about data quality. In fact, the success of any AI application today relies on the quality of a model's training data — and for 95% of teams, this essential step is both the most costly, and the most time‑consuming, in getting their product to market.
The Role
This is a unique opportunity for an ambitious, multi‑talented individual to help build our Client Engineering function and have a massive impact on a high‑growth business. As a Client‑facing Engineer, you will be working with our customers on building world‑leading AI applications across a broad set of verticals including retail, insurance, and healthcare. You will also work closely alongside the wider Customer Success and Engineering teams as well as the co‑founders to shape Encord's direction and help us manage our rapidly expanding customer base. The ideal candidate is a superstar who is willing to work hard, roll up their sleeves and take responsibility for managing innovative companies adopting computer vision technologies. You will be in for a fun ride!
Responsibilities
- Be accountable for Encord’s Client‑facing function, working across a wide range of innovative verticals.
- Establish open lines of communication both externally with customers and internally with Encord teams to manage customer queries through to resolution.
- Suggest and prototype technical solutions to customers who are using advanced features like the Python SDK or Encord Active.
- Understand and interact with some of our backend systems to investigate and resolve incoming customer support queries before escalating to engineering.
- Collaborate with internal stakeholders in engineering and product to triage, investigate and remediate queries. Feed into product roadmap by raising themes across customer usage and possible areas to improve the product.
- Build strong relationships with customers to resolve queries and manage expectations. This includes technical users and C‑Level executives at target organisations.
- Monitor query response and resolution times to establish best practices and iterate on our Customer Support processes.
About You
- Experience of working with both high‑touch and low‑touch accounts.
- Previous support experience is desirable.
- Strong customer empathy – our customers are working on important, urgent – and interesting! – problems. Someone who enjoys the customer’s smile and gratitude when your skills make their life easier.
- Demonstrated experience and facility with SQL and scripting languages such as Python or Ruby.
- Understand customer queries and communicate problems and solutions to the internal team and back to customers at the appropriate level of detail and complexity.
- You love technology and being able to talk about it.
- Have a growth mindset and be willing to contribute to the development of the client‑facing team.
- Ability to thrive in a fast‑paced, team‑oriented environment.
We encourage people from all backgrounds, cultures and skill levels to apply. It is okay to not meet all requirements listed as we are looking for individuals who are passionate, eager to learn.
What We Offer
- Competitive salary, commission and equity in a hyper‑growth business.
- Strong in‑person culture: most of our team is in the office 3+ days a week.
- 25 days annual leave a year + public holidays.
- Encord offers a unique opportunity to be part of a startup with a clear mission and vision. You will get to explore and build services enterprise AI use cases across many different industry verticals such as healthcare, surveillance, retail, agriculture and many more.
- Our work is at the cutting edge of computer vision and deep learning, which also includes working on solving unsolved problems within those fields.
Client-facing Engineer in London employer: Encord
Contact Detail:
Encord Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client-facing Engineer in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even just grab a coffee with someone who works at Encord. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! If you’ve got experience with Python or SQL, don’t just mention it—demonstrate it. Create a small project or a GitHub repo showcasing your work. This gives potential employers a taste of what you can do.
✨Tip Number 3
Prepare for those interviews! Research Encord’s products and think about how you can contribute to their mission. Be ready to discuss how you’d handle customer queries and suggest solutions, as this role is all about client interaction.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Encord team. Don’t hesitate—take that leap!
We think you need these skills to ace Client-facing Engineer in London
Some tips for your application 🫡
Show Your Passion for AI: When you're writing your application, let your enthusiasm for AI and technology shine through. We want to see that you’re genuinely excited about the role and how you can contribute to building innovative solutions.
Tailor Your Experience: Make sure to highlight any relevant experience you have with customer support or engineering roles. Use specific examples that demonstrate your skills in SQL, Python, or Ruby, and how they relate to the responsibilities of a Client-facing Engineer.
Communicate Clearly: Since this role involves a lot of interaction with customers, it’s crucial to showcase your communication skills. Write clearly and concisely, and make sure to explain any technical concepts in a way that’s easy to understand.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Encord
✨Know Your Tech
Make sure you brush up on your technical skills, especially with SQL and scripting languages like Python or Ruby. Be ready to discuss how you've used these tools in past roles, as you'll need to suggest and prototype solutions for customers.
✨Understand the Customer
Show that you have strong customer empathy by preparing examples of how you've resolved customer queries in the past. Think about how you can communicate complex technical issues in a way that makes sense to both technical users and C-Level executives.
✨Be Ready to Collaborate
Since this role involves working closely with various teams, come prepared to discuss how you've successfully collaborated in the past. Highlight any experiences where you’ve worked with engineering or product teams to solve problems or improve processes.
✨Demonstrate Your Growth Mindset
Encord values individuals who are eager to learn and grow. Be ready to share examples of how you've embraced challenges and contributed to team development. Show that you're not just looking for a job, but a place where you can make an impact.
