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For Companies At a Glance
- Tasks: Drive customer success by onboarding, running demos, and executing growth campaigns.
- Company: Join Encord, a leading AI data platform trusted by top companies.
- Benefits: Competitive salary, equity, generous leave, and a vibrant office culture.
- Why this job: Be part of an ambitious team shaping the future of AI.
- Qualifications: 1-4 years in a client-facing role; strong communication and organisational skills.
- Other info: Enjoy monthly socials, team offsites, and a focus on professional development.
The predicted salary is between 36000 - 60000 £ per year.
About us
Encord is the universal data layer for AI, helping 300+ AI teams train and run models on the right data. Our platform indexes, curates, annotates, and evaluates data across the full AI lifecycle — from development through production. Trusted by Woven by Toyota, AXA, UiPath, Zipline, and more.
The role
We’re looking for an exceptional CS Associate to join our post-sales team. You’ll work closely with our Sales, Engineering, and Deployment functions to drive adoption and value delivery across our customer base. You’ll become a product expert and work with internal teams to build a well‑oiled engine that consistently enables customers to get up and running successfully at scale. You will work on a mix of strategic work (ideating and executing on success plans, running growth campaigns like referral programs, customer events, or holiday merch drops) and operational work (identifying and prospecting new champions across our customer base, running onboardings and demos, guiding tech teams through best practices).
What you’ll do
- Drive adoption and value delivery by working closely with Sales, Engineering, and Deployment teams throughout the customer lifecycle
- Run customer onboardings, demos, and technical best practice sessions
- Identify and prospect new champions across the existing customer base
- Ideate and execute on customer success plans and growth campaigns, including referral programs, customer events, and more
- Communicate effectively with both technical teams and executive stakeholders on project plans and progress
Who we’re looking for
- A great communicator who enjoys running demos, prospecting, and building lasting customer relationships
- Equally comfortable handling in‑the‑weeds implementations and presenting to executives
- Highly organised with the ability to manage time across many competing priorities
- Derives energy from owning and completing projects, balancing detail‑focus with bigger‑picture thinking
- Ambitious, hardworking, and consistently a top performer in whatever environment you’ve been in — whether in academia, business, sport, or work
Experience requirements
- 1–4 years of experience in a client‑facing role in a high‑intensity, fast‑paced environment
- Proven track record of owning and delivering projects end‑to‑end, with strong attention to detail
- Comfortable communicating with both technical teams and senior stakeholders
- Highly organised with the ability to manage competing priorities across a large customer book
- Experience at a B2B SaaS or high‑growth tech startup is a plus
Why Encord
- Competitive salary, commission, and equity in a high‑growth startup
- Strong in‑person culture — most of the team works from our London office 3+ days/week
- 25 days annual leave + UK public holidays
- Annual learning & development budget
- Travel for customer visits, events, and conferences across the UK and Europe
- Company lunches twice a week
- Monthly socials & bi‑annual team offsites
Customer Success Associate employer: Encord
Contact Detail:
Encord Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Associate
✨Tip Number 1
Network like a pro! Reach out to current employees at Encord on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Success Associate role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for your interviews by practising common questions related to customer success. Think about how you can showcase your communication skills and project management experience. We want to see how you can drive adoption and value delivery!
✨Tip Number 3
Show off your passion for AI and tech! Research Encord’s platform and be ready to discuss how you can contribute to their mission. Demonstrating your knowledge will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our ambitious team at Encord.
We think you need these skills to ace Customer Success Associate
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let us see your enthusiasm for helping customers succeed. Share examples of how you've built relationships and driven value in previous roles. We love candidates who are genuinely excited about making a difference!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experiences that align with the Customer Success Associate role. Use keywords from the job description to show us you understand what we're looking for. It helps us see you as a great fit!
Be Clear and Concise: We appreciate straightforward communication, so keep your application clear and to the point. Avoid jargon unless it’s relevant, and make sure your key achievements stand out. This will help us quickly grasp your skills and experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Encord
✨Know the Product Inside Out
Before your interview, make sure you understand Encord's platform and how it supports AI teams. Familiarise yourself with its features and benefits, as well as the companies that use it. This will help you demonstrate your enthusiasm and ability to communicate effectively about the product.
✨Showcase Your Communication Skills
As a Customer Success Associate, you'll need to communicate with both technical teams and executives. Prepare examples of how you've successfully communicated complex ideas in the past. Practise articulating your thoughts clearly and confidently, as this will be crucial during your interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle customer challenges. Think of specific situations where you've driven adoption or resolved issues in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Organisational Skills
With multiple priorities to juggle, it's essential to show that you're highly organised. Be ready to discuss how you manage your time and projects effectively. You might even want to share tools or methods you use to stay on top of tasks, as this will highlight your ability to thrive in a fast-paced environment.