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For Companies At a Glance
- Tasks: Deploy cutting-edge AI platform and drive customer success.
- Company: Join Encord, a fast-growing AI infrastructure company backed by top investors.
- Benefits: Competitive salary, equity, 25 days leave, and annual learning budget.
- Why this job: Shape the future of AI while accelerating your career in a dynamic environment.
- Qualifications: 2-8 years in client-facing roles with strong communication skills.
- Other info: Enjoy a vibrant office culture with regular team events and growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
About us
At Encord, we are building the AI infrastructure of the future. The biggest challenge AI companies face today is not nearly as glamorous as the outside world may think: it is all about data quality. In fact, the success of any AI application today relies on the quality of a model's training data. For 95% of teams, this essential step is both the most costly and the most time-consuming in getting their product to market. As ex-computer scientists, physicists, and quants, we felt first-hand how the lack of tools to prepare quality training data was impeding the progress of building AI. AI today is what the early days of computing or the internet were like, where the potential of the technology is clear, but the tools and processes surrounding it are still primitive, preventing the next generation of applications. This is why we started Encord. We are a team of 100+, working at the cutting edge of multimodal and visual AI. Encord is backed by top investors, including CRV, Y Combinator, and Next47, leading industry executives like Luc Vincent, former VP of AI at Meta, and other Bay Area AI leaders. We are one of the fastest growing companies in our space and consistently rated as the best product in the market by our customers.
The role
We are looking for an exceptional CS Associate to join our post-sales team. You will be excited to deploy a cutting-edge AI platform, shape a critical function for Encord and our customers, and accelerate your career in a fast-paced, high-growth environment. You will own the deployment of the Encord platform, working with some of our largest customers to drive adoption and value-delivery. You will become a product expert and work with internal teams (technical and commercial) to build a well-oiled engine that consistently enables customers to get up and running successfully, at scale. You will be working on a mix of operational work (running onboardings and demos, ensuring integrations are set up correctly, guiding tech teams through best practices) and strategic work (ideating and executing on success plans, expanding our connections across our customer base). You will be joining Encord at an inflection point — over the last 18 months, we have built a world-class team, raised our $30M Series B (from Next47, YC, Crane) and onboarded hundreds of the leading AI companies onto Encord. If you are ready to take ownership, solve complex problems, and help define the future of AI infrastructure, this role is for you!
About you
- You have 2-8 years of experience in a client-facing role in a high-intensity, fast-paced environment.
- You are as comfortable handling in-the-weeds product configuration queries as you are communicating to executives about a project plan.
- You are a great communicator and enjoy running demos, hosting workshops and building relationships with customers.
- You derive energy from owning and successfully completing projects, and are great at balancing detail-focus with bigger-picture thinking.
- You are highly organized and great at managing your time across many competing priorities.
- You are ambitious and care a lot about your career.
- You are probably happiest when working really hard and solving challenging problems.
- You know this requires dedication and some sacrifice but you think it is worth it.
- You want to rise faster than would be possible in any 'normal' career and you are happy to roll up your sleeves and do whatever is required.
- You have consistently performed in the top percentile of whatever environment you have been in, whether in academia, business, sport, work, or whatever else you have put your mind to.
What we offer
- Competitive salary and equity in a hyper growth business.
- Strong in-person culture: most of our team is in the office 3+ days a week.
- 25 days annual leave a year + public holidays.
- Annual learning and development budget.
- Paid trips to visit prospects, attend conferences, host events across UK, Europe and US.
- Company lunches twice a week.
- Monthly socials and bi-annual off-sites.
CS Associate employer: Encord
Contact Detail:
Encord Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CS Associate
✨Tip Number 1
Network like a pro! Reach out to current employees at Encord on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the CS Associate role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for your interviews by diving deep into Encord's products and services. Understand how they tackle data quality challenges in AI. This will not only impress your interviewers but also show that you're genuinely interested in the company and its mission.
✨Tip Number 3
Practice your demo skills! Since the role involves running demos and workshops, get comfortable presenting technical information clearly and engagingly. You could even do mock presentations with friends or family to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Encord and ready to contribute to the exciting work we're doing.
We think you need these skills to ace CS Associate
Some tips for your application 🫡
Show Your Passion for AI: When writing your application, let us see your enthusiasm for AI and data quality. Share any relevant experiences or projects that highlight your interest in this field, as we love to see candidates who are genuinely excited about what we do at Encord.
Tailor Your Application: Make sure to customise your application to fit the CS Associate role. Highlight your client-facing experience and how it aligns with our fast-paced environment. We want to know how your skills can help us drive adoption and value delivery for our customers.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your achievements and experiences. We appreciate candidates who can communicate effectively, so make sure your writing reflects that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Encord
✨Know Your Stuff
Make sure you understand the Encord platform inside and out. Familiarise yourself with its features, benefits, and how it addresses data quality challenges in AI. This will help you confidently answer questions and demonstrate your expertise during the interview.
✨Showcase Your Communication Skills
As a CS Associate, you'll need to communicate effectively with both technical teams and executives. Prepare examples of how you've successfully managed client relationships or led workshops in the past. This will highlight your ability to adapt your communication style to different audiences.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you overcame them. Encord is looking for someone who can think critically and solve complex problems, so share stories that showcase your analytical skills and resourcefulness.
✨Emphasise Your Organisational Skills
With multiple priorities at play, it's crucial to show that you're highly organised. Talk about your time management strategies and how you've successfully juggled competing tasks in fast-paced environments. This will reassure them that you can handle the demands of the role.
