At a Glance
- Tasks: Manage and grow strategic customer accounts in the AI sector across the UK and Europe.
- Company: Join Encord, a leading AI data platform trusted by top companies.
- Benefits: Competitive salary, commission, equity, and generous annual leave.
- Other info: Dynamic start-up culture with opportunities for travel and professional development.
- Why this job: Shape the future of AI while building lasting relationships with innovative clients.
- Qualifications: 2+ years in account management with experience in B2B SaaS and technical engagement.
The predicted salary is between 50000 - 60000 € per year.
About us
Encord is the universal data layer for AI that helps 300+ AI teams train and run models on the right data. Our platform indexes, curates, annotates, and evaluates data across the full AI lifecycle, from development through production. Trusted by Woven by Toyota, AXA, UiPath, Zipline, and more. We're an ambitious team of 100+ working at the frontier of AI and have raised $60M in Series C funding from Wellington Management, CRV, Next47 and Y Combinator.
The role
As an Account Manager at Encord, you'll own and grow a portfolio of strategic UK and European customers. Your focus will be on expanding usage, driving adoption, and ensuring customers get maximum value from our platform — from autonomous vehicle companies to medical imaging teams and next-gen robotics manufacturers. You'll work directly with technical and commercial stakeholders, understanding their ML workflows and identifying opportunities for growth. This is a great fit for someone who loves building long-term relationships, enjoys technical conversations, and wants to help shape the future of AI infrastructure.
What you’ll do
- Own and grow a portfolio of UK/EU customer accounts with a focus on expansion and long-term value
- Build trusted relationships with ML, data, engineering, operations, and executive stakeholders
- Understand customers’ technical roadmaps to proactively identify expansion opportunities
- Drive upsells, cross-sells, and multi-team rollouts across existing accounts
- Partner with Customer Success, Product, and Engineering to deliver customer outcomes
- Communicate customer insights and feature requests internally
- Lead account planning, run QBRs, and develop growth strategies for your accounts
- Maintain accurate pipeline and revenue forecasting in HubSpot
- Help shape post-sales and expansion processes in a fast-growing GTM organisation
Who we’re looking for
- 2+ years in account management, customer success, or post-sales roles in B2B SaaS
- Experience owning expansion revenue and managing mid–large ACV accounts ($50k–$250k+)
- Ability to engage confidently with technical stakeholders (ML engineers, data leads, CTOs)
- Strong relationship builder with a genuine interest in solving customer problems
- Comfortable in a fast-moving, high-growth start-up environment
- Experience with HubSpot, Salesforce, or similar CRM tools
- Curious, driven, and excited by the potential of AI and data infrastructure
Experience requirements
- 2–5 years of experience in account management, customer success, or a post-sales commercial role within B2B SaaS or technology
- Proven track record of owning and growing a book of business, with demonstrable success hitting or exceeding net revenue retention or expansion targets
- Experience managing mid-to-large ACV accounts ($50k–$250k+) across multi-stakeholder organisations
- Confidence engaging with technical buyers — including ML engineers, data scientists, and engineering leads — and translating their needs into commercial outcomes
- Familiarity with structured account planning, QBR delivery, and pipeline forecasting using CRM tools such as HubSpot or Salesforce
- Experience working in a high-growth start-up or scale-up environment preferred
- Exposure to developer tools, data infrastructure, or ML/AI platforms is a strong advantage
- Fluency in an additional European language (e.g. French, German) is a bonus but not required
Why Encord
- Competitive salary, commission, and equity in a high-growth start-up
- Strong in-person culture — most of the team works from our London office 3+ days/week
- 25 days annual leave + UK public holidays
- Annual learning & development budget
- Travel for customer visits, events, and conferences across the UK and Europe
- Company lunches twice a week
- Monthly socials & bi-annual team offsites
Account Manager employer: Encord
Encord is an exceptional employer, offering a dynamic work environment at the forefront of AI technology. With a strong emphasis on employee growth, competitive salaries, and a vibrant in-person culture in our London office, we foster long-term relationships and collaboration among our team. Join us to be part of a passionate group dedicated to shaping the future of AI infrastructure while enjoying generous benefits like annual learning budgets and regular team socials.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the AI and tech space. Attend industry events, webinars, or even local meetups. The more you engage, the better your chances of landing that Account Manager role at Encord.
✨Tip Number 2
Show off your skills! Prepare for interviews by brushing up on your knowledge of ML workflows and customer success strategies. Be ready to discuss how you've driven expansion in previous roles and how you can do the same for Encord.
✨Tip Number 3
Tailor your approach! When reaching out to potential employers, make sure to highlight your experience with B2B SaaS and your ability to build relationships with technical stakeholders. This will show them you're the perfect fit for their team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Encord family.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in account management and how it aligns with our focus on expanding customer relationships and driving adoption of our platform.
Showcase Your Technical Savvy:Since you'll be engaging with technical stakeholders, it's crucial to demonstrate your understanding of ML workflows and data infrastructure. Share specific examples of how you've successfully communicated with technical teams in your previous roles.
Highlight Relationship Building Skills:We love candidates who can build long-term relationships! Use your application to showcase instances where you've developed strong connections with clients or stakeholders, and how that led to successful outcomes.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our ambitious team!
How to prepare for a job interview at Encord
✨Know Your Stuff
Before the interview, dive deep into Encord's platform and understand how it fits into the AI landscape. Familiarise yourself with their key clients and the specific challenges they face. This will help you speak confidently about how you can add value to their customer accounts.
✨Build Relationships
As an Account Manager, relationship-building is crucial. Prepare examples of how you've successfully built long-term relationships in previous roles. Think about how you can demonstrate your ability to engage with technical stakeholders and translate their needs into actionable outcomes.
✨Showcase Your Successes
Be ready to discuss your track record in managing mid-to-large ACV accounts. Highlight specific instances where you've driven revenue growth or improved customer satisfaction. Use metrics to back up your claims, as numbers speak volumes in this role.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in Encord's future and its customers. Inquire about their current challenges, upcoming projects, or how they envision the role of Account Manager evolving. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
