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- Tasks: Provide advanced IT support for Microsoft 365 and Azure AD, tackling exciting tech challenges.
- Company: Join Enconvo, a dynamic part of the Enreach Group, delivering innovative IT solutions.
- Benefits: Enjoy 23 days holiday, healthcare, life cover, and discounts with Perkbox.
- Why this job: Make a real impact in tech while growing your skills in a supportive environment.
- Qualifications: Experience with Microsoft 365, Azure AD, and strong problem-solving skills required.
- Other info: Great career growth opportunities in a hands-on team.
The predicted salary is between 25000 - 30000 £ per year.
We’re looking for an IT Technical Support Engineer to join our growing team in Telford.
Introduction
We’re looking for a Tier 2 Technical Support Engineer to deliver advanced support across Microsoft 365, Azure AD, and hybrid on-prem environments. The role covers identity, device management, security and migration projects, supporting customers through day-to-day incidents and larger deployment work. Part of the Enreach Group, Enconvo delivers unified communications and IT services across the UK. You’ll join a hands-on team supporting cloud, hybrid and telecoms systems, using modern tools and helping businesses get the best from Microsoft 365 and Enreach solutions.
Key Responsibilities as a Technical Support Engineer
- Provide Tier 2 support across Microsoft 365 – Exchange Online, Teams, SharePoint, OneDrive and Intune.
- Manage and maintain on-premises Active Directory and Exchange Server environments, including hybrid Exchange Online synchronisation.
- Configure and oversee Azure AD (Entra ID), focusing on Conditional Access, MFA, and identity security.
- Deploy and support endpoints using Intune Autopilot, ensuring compliance and seamless onboarding for users.
- Troubleshoot networking issues, including DNS, DHCP, VPN, NAT, and VOIP, to ensure uninterrupted connectivity.
- Assist with migration projects, such as Exchange, file servers, and hybrid AD to cloud solutions, ensuring smooth transition.
Skills & Experience
- Strong experience in supporting Microsoft 365, Azure AD, and Windows 10-11 environments.
- Hands-on knowledge of on-premises Active Directory and Exchange Server (2016/2019 preferred).
- Proficiency with Intune for device management, compliance policies, and app deployment.
- Familiarity with RMM tools, such as Kaseya, for proactive endpoint management.
- Excellent problem-solving skills and a clear, professional communication style.
- Phone/UC experience (Teams Voice, 3CX, Horizon, etc.).
- PowerShell scripting and automation.
- Microsoft certifications (MS-900, MD-102, SC-900, AZ-104).
- Experience with broadband technologies (FTTC, FTTP, SoGEA, Ethernet).
Why Enconvo?
- 23 days’ holiday, increasing with length of service, plus an extra day off for your birthday.
- Enhanced maternity, paternity and adoption pay.
- Access to Perkbox discounts across hundreds of retailers.
- Company funded healthcare and life cover.
- Additional benefits available as part of the wider package.
Technical Support Engineer – IT in Telford employer: Enconvo
Contact Detail:
Enconvo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer – IT in Telford
✨Tip Number 1
Network like a pro! Reach out to current employees at Enconvo on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Technical Support Engineer role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Microsoft 365, Azure AD, and troubleshooting techniques. We want to see your problem-solving skills in action!
✨Tip Number 3
Showcase your hands-on experience! If you've worked with Intune or managed Active Directory, be ready to share specific examples of how you tackled challenges. We love hearing about real-world applications of your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at Enconvo.
We think you need these skills to ace Technical Support Engineer – IT in Telford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Engineer role. Highlight your experience with Microsoft 365, Azure AD, and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled technical issues in the past. We’re all about problem solvers here at StudySmarter, so let us know how you’ve made a difference!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Enconvo
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure AD, and Active Directory. Be ready to discuss specific scenarios where you've used these technologies, as well as any troubleshooting you've done. This will show that you're not just familiar with the tools, but that you can apply them effectively.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've tackled complex technical issues in the past. Think about a time when you resolved a tricky networking problem or managed a migration project. Highlight your thought process and the steps you took to find a solution, as this will demonstrate your analytical skills.
✨Communicate Clearly and Confidently
Since you'll be dealing with customers, it's crucial to convey your ideas clearly. Practice explaining technical concepts in simple terms, as if you were talking to someone without a tech background. This will showcase your communication skills and ability to connect with users.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or the tools they use for support. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you.
