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- Tasks: Support customers and teams by managing orders and ensuring smooth service delivery.
- Company: Join Enconvo, a leading communication solutions provider in a collaborative environment.
- Benefits: Enjoy 23 days holiday, enhanced family leave, and great working hours.
- Other info: Be part of a supportive team with excellent career growth opportunities.
- Why this job: Make a real impact while developing your career in a fast-paced, customer-focused role.
- Qualifications: Experience in administration or customer service with strong communication skills.
The predicted salary is between 20800 - 31200 £ per year.
We’re looking for a Sales Administrator to join the team.
Location: Telford – Midlands
Salary: Up to £26,000 + Benefits
Permanent Position – Full time.
About US: At Enconvo, we are all about communication. From cloud phone systems to broadband, mobile, and IT solutions, we help businesses stay connected, productive, and ready to grow. As part of the European Enreach Group, with over 1,100 colleagues across Europe, we deliver market-leading solutions to businesses of all shapes and sizes. Our customers are at the heart of everything we do, and now, we’re looking for a Sales Administrator who is ready to make a real impact and help us deliver exceptional experiences.
The Sales Administrator Opportunity: This is more than just an administration role. As a Sales Administrator, you will support both customers and internal teams by ensuring orders, installations, and service changes are managed smoothly and professionally. You will take ownership of customer orders from start to finish, working closely with engineers, suppliers, and internal departments to ensure delivery within agreed Service Level Agreements. You will keep customers informed throughout the process, resolve issues efficiently, and help maintain strong customer relationships. If you enjoy organisation, problem-solving, and working in a fast-paced, customer-focused environment, this role offers an excellent opportunity to develop your career.
Who We’re Looking For:
- Previous experience in administration, sales support, or customer service
- Professional and confident communication skills
- Strong attention to detail and ability to manage multiple tasks
- Proactive, flexible, and willing to learn new systems and technologies
- A collaborative team player with a positive attitude
- Strong organisational and time management skills
What You’ll Be Doing as a Sales Administrator:
- Manage customer orders and service requests from start to completion
- Ensure all orders meet agreed deadlines and Service Level Agreements
- Liaise with engineers, carriers, suppliers, and internal teams
- Keep customers updated on progress, key dates, and any delays
- Support service migrations, porting requests, and broadband services
- Maintain accurate customer records and update internal systems
- Ensure completed orders are passed correctly to the Billing Team
- Handle customer offboarding requests professionally and efficiently
- Support a smooth and positive customer experience
What’s in it for You?
- Holiday – 23 days off (plus more for long service) and your birthday off, with the option to buy extra leave
- Enhanced family leave – maternity, paternity, and adoption pay
- Benefits – salary sacrifice pension, healthcare, life cover, and access to Perkbox discounts
- Great working hours – Monday to Friday, no evenings or weekends
- Career development – full training and opportunities to progress
- Culture – be part of a high-growth European group that values innovation, collaboration, and putting customers first
- Social ethos – enjoy team and company-wide events and a fun, supportive working environment
If you are organised, customer-focused, and enjoy supporting sales and service delivery from start to finish, we would love to hear from you. Apply today and help us deliver an excellent experience for our customers.
Sales Administrator in Telford employer: Enconvo
Contact Detail:
Enconvo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Administrator in Telford
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their products and services, especially how they communicate with customers. This will help you show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! As a Sales Administrator, you'll need to convey information clearly and confidently. Try mock interviews with friends or family to get comfortable with discussing your experience and skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team at Enconvo!
We think you need these skills to ace Sales Administrator in Telford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in administration or customer service, and don’t forget to showcase your attention to detail and organisational skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Sales Administrator role. Mention specific examples of how you've successfully managed customer orders or resolved issues in the past.
Show Off Your Communication Skills: Since communication is key in this role, make sure your application reflects your professional and confident communication style. Whether it’s in your CV or cover letter, let us see how you can convey information clearly and effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status!
How to prepare for a job interview at Enconvo
✨Know the Company Inside Out
Before your interview, take some time to research Enconvo. Understand their products, services, and company culture. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Organisational Skills
As a Sales Administrator, organisation is key. Be prepared to discuss specific examples of how you've managed multiple tasks or projects in the past. Highlight any tools or systems you've used to stay organised and efficient.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to resolve issues quickly and effectively. During the interview, share these experiences to illustrate your proactive approach and ability to handle challenges, which is crucial for maintaining strong customer relationships.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team dynamics, the tools they use, or how success is measured in the role. It shows you're engaged and eager to contribute to the team.