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- Tasks: Be the go-to person for customer support and solve queries like a pro.
- Company: Join a thriving telecoms and IT business in Telford.
- Benefits: Enjoy 23 days holiday, your birthday off, and a supportive team culture.
- Why this job: Make a real difference in customer satisfaction while growing your career.
- Qualifications: Previous B2B customer service experience and strong communication skills are a must.
- Other info: Full training provided with clear paths for career progression.
The predicted salary is between 24000 - 26000 £ per year.
Join a growing telecoms and IT business as a Customer Support Co-Ordinator in Telford. Enjoy Monday–Friday hours, competitive salary, career progression and a customer-first culture.
Telford – Office based Full time, permanent, 37.5 hours per week (Monday – Friday) £24,000 - £26,000 per annum DOE
Please Note: Applicants must be authorised to work in the UK.
Enconvo is a leading provider of business communications, delivering cloud phone systems, broadband, mobile and IT solutions that help organisations stay connected and productive.
What you'll be doing
- Customer support & service: Act as the first point of contact for customer support queries, handle billing queries, service changes, faults and complaints, deliver professional, responsive B2B customer service.
- Problem-solving & coordination: Provide first-line technical support and resolve common issues, liaise with internal teams and third-party suppliers, take ownership of issues through to resolution.
- Customer experience & growth: Maintain accurate customer records and account information, proactively engage with customers to understand their needs, identify opportunities to improve customer satisfaction and services.
You'll ideally have:
- Previous B2B customer service or customer support experience.
- Excellent verbal and written communication skills.
- Strong organisational skills and attention to detail.
- Confidence handling multiple customer queries across channels.
- A proactive, positive and customer-first mindset.
- Good working knowledge of Microsoft Office.
Benefits & working environment
- You'll receive a comprehensive benefits package designed to support your wellbeing and career development.
- 23 days holiday plus your birthday off (with additional leave for long service).
- Option to buy extra annual leave.
- Enhanced maternity, paternity and adoption pay.
- Salary sacrifice pension, healthcare and life cover.
- Access to Perkbox employee discounts.
- Monday to Friday working hours – no evenings or weekends.
- Full training and clear career progression opportunities.
- Supportive team culture with regular social events.
How to apply for the role:
If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to complete your application and provide any other supporting documents.
You must be authorised to work in the UK. No agencies please.
Other suitable skills and experience include Customer Service Co-Ordinator, Customer Service Advisor, Customer Support Executive, Customer Care Executive, Client Services Administrator, Customer Success Coordinator, Service Desk Analyst, Helpdesk Advisor, Customer Account Coordinator, Client Support Officer.
Customer Support Coordinator in Telford employer: Enconvo
Contact Detail:
Enconvo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Coordinator in Telford
✨Tip Number 1
Get to know the company! Research Enconvo and understand their services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer support, make sure you can articulate your thoughts clearly. Try mock interviews with friends or family to build confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. Be ready to share these stories during your interview to demonstrate your proactive mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Enconvo.
We think you need these skills to ace Customer Support Coordinator in Telford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous B2B customer service experience and any relevant achievements to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for the Customer Support Coordinator role. Share specific examples of how you've provided excellent customer service and resolved issues in the past.
Show Off Your Communication Skills: Since this role requires strong verbal and written communication, make sure your application is clear and professional. Double-check for any typos or errors – we want to see your attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you get all the latest updates about your application status!
How to prepare for a job interview at Enconvo
✨Know the Company Inside Out
Before your interview, take some time to research Enconvo. Understand their services, values, and customer-first culture. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Common Customer Scenarios
Think about potential customer queries you might face as a Customer Support Coordinator. Prepare examples of how you've handled similar situations in the past, focusing on your problem-solving skills and ability to maintain a positive customer experience.
✨Showcase Your Communication Skills
Since excellent verbal and written communication is key for this role, practice articulating your thoughts clearly. You might even want to prepare a brief introduction about yourself that highlights your relevant experience and enthusiasm for the position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows you're proactive and genuinely interested in contributing to the company’s growth.
