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For Companies At a Glance
- Tasks: Manage customer orders and ensure smooth service delivery.
- Company: Join Enconvo, a leading communication solutions provider in Europe.
- Benefits: Competitive salary, flexible hours, generous holiday, and career development opportunities.
- Other info: Be part of a supportive team culture with exciting company events.
- Why this job: Make a real impact by enhancing customer experiences in a dynamic environment.
- Qualifications: Experience in administration or customer service with strong communication skills.
The predicted salary is between 25000 - 27000 £ per year.
Location: Telford, Midlands
Salary: £25,000 – £27,000 per year (DOE)
Employment Type: Full‑time or Part‑time (considered)
About Us
At Enconvo, we are all about communication. From cloud phone systems to broadband, mobile, and IT solutions, we help businesses stay connected, productive, and ready to grow. As part of the European Enreach Group, with over 1,100 colleagues across Europe, we deliver market‑leading solutions to businesses of all shapes and sizes. Our customers are at the heart of everything we do, and we are looking for a Sales Administrator who is ready to make a real impact and help us deliver exceptional experiences.
Opportunity
This role goes beyond basic administration. As a Sales Administrator you will support both customers and internal teams by ensuring orders, installations, and service changes are managed smoothly and professionally. You will take ownership of customer orders from start to finish, working closely with engineers, suppliers, and internal departments to ensure delivery within agreed Service‑Level Agreements. You will keep customers informed throughout the process, resolve issues efficiently, and help maintain strong customer relationships.
Key Responsibilities
- Manage customer orders and service requests from start to completion.
- Ensure all orders meet agreed deadlines and Service Level Agreements.
- Liaise with engineers, carriers, suppliers, and internal teams.
- Keep customers updated on progress, key dates, and any delays.
- Support service migrations, porting requests, and broadband services.
- Maintain accurate customer records and update internal systems.
- Ensure completed orders are passed correctly to the Billing Team.
- Handle customer off‑boarding requests professionally and efficiently.
- Support a smooth and positive customer experience.
Qualifications and Experience
- Previous experience in administration, sales support, or customer service.
- Professional and confident communication skills.
- Strong attention to detail and ability to manage multiple tasks.
- Proactive, flexible, and willing to learn new systems and technologies.
- Collaborative team player with a positive attitude.
- Good IT skills, including Microsoft Office.
- Strong organisational and time‑management skills.
What’s in it for You
- We consider both full and part‑time roles.
- Holiday: 23 days off (plus additional for long service) and your birthday off, with the option to buy extra leave.
- Enhanced family leave – maternity, paternity, and adoption pay.
- Benefits: salary‑sacrifice pension, healthcare, life cover, and access to Perkbox discounts.
- Great working hours – Monday to Friday, no evenings or weekends.
- Career development – full training and opportunities to progress.
- Culture – be part of a high‑growth European group that values innovation, collaboration, and putting customers first.
- Social ethos – enjoy team and company‑wide events and a fun, supportive working environment.
Additional Information
You must be authorised to work in the UK. No agencies please.
Sales Administrator in England employer: Enconvo
Contact Detail:
Enconvo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Administrator in England
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Sales Administrator role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand what makes Enconvo tick, and think about how you can contribute to their mission of keeping businesses connected. Tailor your answers to show you're the perfect fit!
✨Tip Number 3
Practice your communication skills! As a Sales Administrator, you'll need to keep customers informed and manage relationships. Role-play with a friend or family member to get comfortable with discussing your experience and handling potential questions.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Enconvo team. Let's make that impact together!
We think you need these skills to ace Sales Administrator in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous admin or sales support roles, and don’t forget to showcase your attention to detail and communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Sales Administrator role. Mention how you can help maintain strong customer relationships and manage orders efficiently.
Show Off Your IT Skills: Since good IT skills are essential for this role, make sure to mention your proficiency with Microsoft Office and any other relevant software. If you’ve used specific tools in past jobs, give them a shout-out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to see your application and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Enconvo
✨Know the Company Inside Out
Before your interview, take some time to research Enconvo and its services. Understand their cloud phone systems, broadband, and IT solutions. This will not only show your interest but also help you relate your skills to their needs during the conversation.
✨Showcase Your Communication Skills
As a Sales Administrator, communication is key. Prepare examples of how you've effectively communicated with customers or internal teams in the past. Be ready to demonstrate your professional and confident communication style during the interview.
✨Highlight Your Organisational Skills
The role requires strong organisational abilities. Think of specific instances where you've managed multiple tasks or projects simultaneously. Share these experiences to illustrate your attention to detail and time-management skills.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and growth opportunities at Enconvo. This shows you're genuinely interested in the role and helps you assess if it's the right fit for you.