At a Glance
- Tasks: Support customers via phone, email, and WhatsApp while resolving queries and improving satisfaction.
- Company: Join Enconvo, a tech-savvy company focused on customer connection and innovation.
- Benefits: Enjoy a competitive salary, 23 days holiday, and full training with career progression.
- Other info: Hybrid work after training, with evenings and weekends free for your personal time.
- Why this job: Make a real impact in customer service while learning about technology in a fun environment.
- Qualifications: B2B customer service experience and a positive, proactive attitude are essential.
The predicted salary is between 23580 - 28820 £ per year.
Good with customers and curious about technology? Bring your customer service experience to Enconvo - we'll help you learn the technical side, with full training, room to progress and your evenings and weekends free.
About Enconvo
Enconvo helps businesses stay connected through cloud phone systems, broadband, mobile and IT solutions. Part of the European Enreach Group, with over 1,100 colleagues, we put customers at the heart of everything we do.
The Role
You'll support customers by phone, email, WhatsApp and our support systems, taking ownership of queries, providing first-line solutions and working with colleagues and suppliers on complex issues. You'll also identify opportunities to improve customer satisfaction and support business growth.
What You'll Be Doing
- Resolve faults, billing queries, complaints, account support and service changes
- Provide first-line technical support and rectify common issues
- Understand customer needs and identify additional products or services
- Manage orders, service changes and customer records accurately and on time
- Work with internal teams and suppliers to resolve complex issues
- Develop your product knowledge and help improve service processes and customer experience
Who We're Looking For
- Previous B2B customer service experience
- Customer-first approach, commercial awareness and confidence taking ownership of problems
- Strong written and verbal communication, building rapport across multiple channels
- Organised, accurate and comfortable in a fast-paced environment
- Positive, proactive attitude and willingness to learn systems, products and basic troubleshooting
- Good Microsoft Office knowledge
- Interest in technology or telecoms beneficial; technical experience isn't essential – full training and support provided
What You'll Get
- 23 days' holiday, plus more for long service, your birthday off and the option to buy extra leave
- Enhanced maternity, paternity and adoption pay
- Salary sacrifice pension, healthcare, life cover and Perkbox discounts
- Full training and career progression opportunities
- A supportive, innovative European group that values collaboration and customers
- Team and company events in a fun working environment
How to Apply
If you have the skills and experience required for this position, click ‘apply' today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
Customer Support Co-Ordinator in Derby employer: Enconvo
Enconvo is an exceptional employer that prioritises employee development and offers a vibrant work culture in Telford. With comprehensive training and support, you will have the opportunity to thrive in your sales career while enjoying uncapped commission and a rewarding environment that celebrates hard work and success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Co-Ordinator in Derby
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Enconvo. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Enconvo before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Co-Ordinator in Derby
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Enconvo:Your cover letter is your chance to shine! Tell us why you want to work at Enconvo specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Enconvo!
How to prepare for a job interview at Enconvo
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
