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- Tasks: Support a client with daily medication and meal prompts via WhatsApp video calls.
- Company: Join a compassionate team dedicated to enhancing client wellbeing.
- Benefits: Earn £14.08 per hour with flexible hours and 5.6 weeks paid annual leave.
- Other info: Opportunity to develop skills in a supportive environment with career growth.
- Why this job: Make a real difference in someone's life while working flexibly from home.
- Qualifications: Kind, reliable, and confident in using smartphones and video calls.
The predicted salary is between 28000 - 32000 £ per year.
A client in her 30s living in Eyemouth is looking for a team of Personal Assistants to provide daily support with medication prompts and meal prompts, as well as flexible support to attend appointments and help with medical and day-to-day communication. The role includes supporting the client to travel to health appointments at Borders General Hospital and, occasionally, in Edinburgh. Ideally, you will be a driver with (or willing to obtain) business insurance; however, it may be possible to support the client while she drives herself.
A key part of the role is helping the client prepare for appointments, ensuring she can ask the questions she needs, and supporting her to seek clarification where required. There is also the opportunity to work as part of a rota providing up to five short video calls per day (up to 15 minutes each) via WhatsApp to prompt medication and support her to heat and eat a meal. Video calling is essential, as this is the client’s preferred method of communication.
Terms
- Hours per week: various hours available
- Hours of work: Flexible as will vary week to week with availability for appointments/calls
- £14.08 per hour.
- Paid annual leave entitlement of 5.6 weeks pro rata
- Probationary period of 6 months
- Post subject to references and PVG scheme membership
Job Description Main Tasks & Responsibilities
- Provide daily support via WhatsApp video calls (up to five per day, up to 15 minutes each) to promote the client’s safety and wellbeing.
- Prompt and support the client to take prescribed medication at the correct times, in line with agreed routines.
- Prompt and support the client to heat and eat a meal, encouraging good nutrition and hydration as agreed.
- Support the client to prepare for health appointments, including helping her to plan what she wants to ask and to follow up/seek clarification when needed.
- Provide flexible support to attend appointments as required, including travel to Borders General Hospital and occasional appointments in Edinburgh.
- Support the client with medical and day-to-day communication, including helping her to understand information and communicate her needs appropriately.
- Where required, drive the client to appointments (business-use insurance required), or support the client during travel where she is driving herself.
- Develop and maintain a positive, professional working relationship with the client, respecting her preferences and communication style.
- Maintain appropriate professional boundaries at all times and uphold the client’s right to dignity, privacy and confidentiality.
- Work as part of a rota/team, including being flexible to cover planned and short-notice absence where possible.
Person Specification Personal Attributes
- Kind, caring and respectful, with a sensitive approach to the client’s needs.
- Reliable, punctual and trustworthy.
- Confident working one-to-one and able to build a positive, professional relationship with the client directly, but also to communicate with professionals.
- Able to use initiative while following agreed routines and instructions.
- Committed to maintaining privacy, dignity and confidentiality at all times.
- Flexible and willing to work as part of a rota/team.
Skills and Experience
- Confident using a smartphone and WhatsApp video calling and Google Calendar as part of day-to-day work.
- Good communication skills, including the ability to listen, explain information clearly, and support the client to ask questions and seek clarification.
- Ability to support the client to follow routines for medication and meals (prompts/support only).
- Understanding of Autism and/or neurodiversity (desirable).
- Full driving licence and access to a vehicle, with (or willingness to obtain) business-use insurance (desirable).
- Willingness to travel to appointments at Borders General Hospital and, occasionally, Edinburgh.
Support Worker/Personal Assistant/Remote Working – Eyemouth – 3067 employer: Encompass
Contact Detail:
Encompass Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Worker/Personal Assistant/Remote Working – Eyemouth – 3067
✨Tip Number 1
Get to know the client’s needs and preferences before your first call. This way, you can tailor your support to what works best for them, making a great first impression!
✨Tip Number 2
Practice your video calling skills! Make sure you're comfortable with WhatsApp video calls so you can focus on providing the best support without any tech hiccups.
✨Tip Number 3
Be proactive in communication. Encourage the client to ask questions and clarify anything they don’t understand. This builds trust and shows you’re genuinely there to help.
✨Tip Number 4
Apply through our website! It’s the easiest way to get started and ensures your application gets the attention it deserves. Let’s get you on board!
We think you need these skills to ace Support Worker/Personal Assistant/Remote Working – Eyemouth – 3067
Some tips for your application 🫡
Show Your Caring Side: When writing your application, let your kindness and caring nature shine through. Share any relevant experiences that highlight your ability to support others, especially in a one-to-one setting.
Be Clear and Concise: Make sure your application is easy to read. Use clear language and get straight to the point about your skills and experiences that match the job description. We want to see how you can help our client!
Highlight Your Flexibility: Since the role involves varied hours and responsibilities, emphasise your flexibility and willingness to adapt. Mention any previous experiences where you've successfully managed changing schedules or tasks.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Encompass
✨Know the Role Inside Out
Make sure you thoroughly understand the job description and the specific needs of the client. Familiarise yourself with the tasks you'll be performing, like medication prompts and video calls. This will help you demonstrate your knowledge and show that you're genuinely interested in providing the best support.
✨Practice Your Communication Skills
Since communication is key in this role, practice how you would explain information clearly and support the client in asking questions. You might even want to do a mock video call with a friend to get comfortable with the format and ensure you can convey your thoughts effectively.
✨Show Your Caring Nature
During the interview, highlight your personal attributes like kindness, reliability, and respectfulness. Share examples from your past experiences where you've demonstrated these qualities, especially in one-to-one settings. This will help the interviewer see that you’re a good fit for the client’s needs.
✨Be Ready to Discuss Flexibility
Since the role requires flexibility in hours and working as part of a rota, be prepared to discuss your availability and willingness to adapt. Mention any previous experiences where you successfully managed changing schedules or worked as part of a team, as this will show you can handle the demands of the job.